Director of Operations

ABOUT US

Bravo CPG provides is the #1 fractional operations team supporting growth stage CPG brands. . We serve as an extension of our clients’ teams, working with them at the tactical level to manage day-to-day operations so they can focus on running their business, and at the strategic level to help them make smart decisions and build strong, scalable processes. While many of our clients are in the food, beverage, personal care, and beauty, we work across consumer goods verticals and have supported over 225+ brands including Joyride Sweets, Stiller’s Soda, MOSH, United Sodas of America, Parks Project, and more.

JOB DESCRIPTION

As a Director of Operations, you will serve as the senior operations leader for 1-4 growth-stage CPG brands at any given time. You will own a diverse set of client engagements and deliver on the scopes of work outlined at the outset of engagements, which include retainer and project-based work and range from light strategic advisory support to the full build out and ownership of a client’s operations function. You will manage any junior Bravo team members supporting the client – focusing your efforts on the strategic elements of an engagement. Responsibilities will vary by client: you may be asked to build a demand plan, integrate an ERP, conduct a coman search, and/or own COGS reduction. In all cases, you’ll be responsible for engagement success and client satisfaction, ensuring client operations run smoothly and efficiently now and into the future. The ideal candidate is capable of managing multiple clients, important relationships, and complex projects while balancing competing priorities and deadlines. This is a key role providing the ideal candidate with exposure to a diverse range of brands with the opportunity to directly impact their success.

This is a remote, contracted 1099 position.

RESPONSIBILITIES (varies by client)

General list of responsibilities that will vary by client and will be clearly defined in each scope of work:

• Lead and own client engagements, manage client relationships, and produce successful outcomes for the client and Bravo CPG
• Act as senior operations leader for your clients, owning operational performance, strategic planning, S&OP, and relationships with key partners like co-manufacturers, 3PLs, and suppliers
• Perform key strategic functions and own operational initiatives for clients, e.g. COGS reduction, demand plan builds, 3PL and coman/copacker searches, commercialization and new product launches, ERP/IMS integration, etc.
• Serve as strategic advisor to growth-stage founders and CEOs
• Identify, build, and implement systems, processes, and tools that improve clients’ operational performance and efficiency
• Conduct audits and clean up existing operations, put systems and processes in place, and handoff to managers for day-to-day execution
• Maintain clear and effective communication between client operations, sales and finance teams
• Manage client budget and ensure efficient use of Bravo CPG team hours
• Oversee the work of junior team members assigned to your clients and leverage your team to ensure the timely and efficient execution of all daily operational tasks in the SOW
• Contribute to the professional development of junior Bravo team members through training, informal mentoring, and performance feedback
• Execute tactical responsibilities when necessary. Examples: compile inventory reports, place POs, schedule freight shipments, review/audit invoices for accuracy
• Balance and prioritize workload across up to 2-4 client accounts at any given time

SKILLS, QUALITIES, & REQUIREMENTS

The ideal candidate is/has…

• Executive presence and credibility
• A strong and versatile communicator
• A strategic, creative, and proactive thinker
• A strong sense of ownership and integrity
• Humble and willing to learn, be coached, and ask for help when needed
• Great time management and task prioritization
• Creating order out of chaos and unknowns
• Extremely detail-oriented
• A self-starter and resourceful
• Seeks a flexible and remote work environment
• Passionate about CPG, growth stage companies, and business strategy
• Strong Google Sheets skills
• Strong with data analysis and turning data points into useful information & recommendations
• Bachelor's degree
• 10+ years of experience in operations, logistics or supply chain management in CPG
• 5+ years of managerial experience
• 3+ years of demand planning & production management experience
• Available a minimum of 15 hrs/week