Director of Operations

We are a TikTok Shop and AI affiliate agency that scales 8 and 9 figure e-commerce brands on Amazon, TikTok Shop, and Shopify. Since 2022 we have worked with over 100 brands and driven more than 500 million views.

We run two things for our clients: full TikTok Shop management, and AI affiliate campaigns where faceless AI creator pages drive tracked sales to a brand's Amazon listing. Recent results include a $500K TikTok Shop launch that grew to nearly $800K, an insole brand up 240% in month one, and a skincare brand up 800% in 60 days.

We move fast, we ship daily, and the client experience is the product.

You own everything that happens after the deal is closed.

This is the most senior client-facing role in the company outside the founder. You run account management, delivery operations, onboarding, retention, and the internal team that executes the work. If a client is happy, renewing, and getting results, that is your win. If they are confused, quiet, or asking for a refund, that is your problem to solve.

You are the last set of eyes before anything reaches a client. Nothing goes out without you.

Account management and client relationships

• Serve as the primary point of contact across 25 to 35 active accounts
• Run weekly or biweekly client calls with 5-8 top clients, write recaps with clear action items and owners, and chase client inputs until they land
• Know the status of every account at all times, including which ones are at risk

Client onboarding

• Own the full onboarding flow from signed contract to first content live: contract execution, onboarding form, asset collection, platform access, kickoff call
• Get new clients producing inside the first 7 to 10 days

Retention and account saves

• Identify at-risk accounts before they churn and intervene
• Handle refund requests, contract disputes, and difficult conversations directly
• Restructure engagements to retain revenue where a straight refund is not the right outcome
• Write graceful offboards when an account genuinely is not a fit

Internal team direction

• Set daily priorities for the delivery team with named owners and deadlines
• Direct account managers, TikTok Shop operators, content strategists, and the AI video production team
• Run the daily and weekly operations calls
• Unblock people fast and escalate what you cannot resolve

Quality control

• Review all client-facing output before it ships: content, reports, roadmaps, proposals
• Enforce content standards so quality issues never reach a client

Systems and SOPs

• Build and maintain the processes that make delivery repeatable: onboarding docs, content folder structures, client trackers, campaign SOPs
• Document what works so it survives you being out for a week

Vendor and tooling management

• Own relationships with software and production vendors
• Negotiate pricing, escalate service failures, and control cost exposure

Reporting

• Produce a full client status rundown for the founder several times a week, segmented by service line, with blockers named
• Maintain the master client dashboard so it is always accurate

Commercial support

• Draft contracts and scopes of work
• Design creator incentive and rewards programs with the unit economics worked out
• Support upsells and expansion conversations with existing clients

• Closing new business (we have a sales team)
• Hiring and firing decisions (these sit with the founder, though your input matters)
• Company finances and payroll

You will be measured on:

• Client retention rate and average client lifetime, which is the single most important number in this role
• Time to first content live for new clients
• Delivery consistency, meaning contracted content volume actually shipped on time
• Blocker age, meaning nothing sits stuck for weeks without resolution
• Reporting reliability, meaning the founder always knows the true state of the book

Required

• 3+ years in agency operations, account management, or client success, ideally in e-commerce, performance marketing, or creator marketing
• You have carried a real book of accounts and kept them alive
• Strong written communication. You will be writing to 8 and 9 figure brand owners daily, and tone matters
• Comfortable with hard conversations: refunds, missed deliverables, contract disputes
• You build systems instead of holding everything in your head
• Highly organized under volume. Thirty accounts moving at once does not rattle you
• Self-directed. Nobody is going to hand you a task list

Strongly preferred

• Working knowledge of TikTok Shop, Amazon Seller Central, or affiliate and creator programs
• Experience managing remote teams across time zones
• You have negotiated with vendors and held a line on pricing
• Comfortable using AI tools to move faster

You will struggle here if

• You need clear instructions before you act
• You avoid conflict with clients
• You are looking for a role with a narrow, well-defined lane

Base salary plus performance compensation tied to client retention and gross margin. We want this role paid well when the book is healthy and growing, so a meaningful portion of the upside is tied to outcomes you directly control.

On target earnings: $5,000 to $10,000 per month for first six months, depending on experience level. After that promotion to COO is possible as well as a significant salary increase up to $25,000 per month and beyond.

Exact structure discussed on the call.

Send us:

1. A short note on the largest book of accounts you have personally managed, including how many clients and what the retention looked like
2. One example of a client you saved from churning, and specifically what you did
3. One example of a system or SOP you built that outlived your involvement
4. A 3 to 5 minute video: introduce yourself, then walk us through how you would handle this situation. A client 30% into their contract has received only 10% of their contracted content, one of their accounts never went live, and they are asking for a prorated refund by end of day. Talk us through your read and your response.

The video matters most. We are hiring on judgment, not resume.