Director of Operations for Maryland, Delaware & New Jersey

Description Director of Operations – Maryland, Delaware & New Jersey Work for a company where you make a difference in people’s lives every day! At GT Independence, people are at the heart of everything we do. If you love your work, enjoy collaboration, and thrive on learning and innovation, you're in the right place. Join a mission-driven organization committed to helping individuals live independently while shaping the future of self-directed home and community-based care. GT Independence has received national recognition as a great place to work, including the 2025 National Best & Brightest Companies to Work For Award and the Great Place to Work® Certification for 2025–2026. We are seeking a Director of Operations for Maryland, Delaware & New Jersey, a key senior leadership role supporting GT’s growing presence across the region. Position Overview The Director of Operations – Maryland, Delaware & New Jersey oversees operational performance, service excellence, and team leadership across GT Independence’s programs in these states. This leader ensures high-quality fiscal intermediary services, drives regional growth, manages teams in a fast-paced home care environment, and ensures compliance with each state’s program requirements. The ideal candidate brings senior-level home and community-based services and/or agency operations experience, including recruiting, staffing, caregiver workforce management, and deep knowledge of the complexities within home and community-based services. Responsibilities & Duties Regional Operational Leadership Oversees all operational functions across Maryland, Delaware & New Jersey. Develops, standardizes, and optimizes workflows, processes, and operating procedures across these states. Ensures operational compliance with each state’s unique program and regulatory requirements. Evaluates program performance and implements improvements to enhance service delivery and efficiency. Provides strategic direction and stability in a high-turnover caregiving and agency environment. Strategic Planning & Regional Growth Executes company strategic initiatives across Maryland, Delaware & New Jersey markets. Identifies regional opportunities for expansion, innovation, and process improvements. Participates in the launch and implementation of new services, programs, or contracts. Develops and monitors operational metrics, KPIs, and performance standards. Team Development & Workforce Leadership Leads, coaches, and develops operational leaders and teams across Maryland, Delaware & New Jersey, including multiple management-level direct reports. Implements retention strategies for team members and supports ongoing professional development. Approves performance evaluations, wage recommendations, and development plans. Agency, Partner & Stakeholder Relations Serves as the primary operational liaison to agencies, contractors, and stakeholders throughout Maryland, Delaware & New Jersey. Builds and strengthens relationships with state program contacts, community partners, and agency leaders. Represents GT Independence with professionalism in external meetings, regional workgroups, and industry collaborations. Quality, Compliance & Continuous Improvement Works with Human Resources, Compliance, and Quality teams to maintain full regulatory adherence. Leads continuous improvement initiatives across customer service, payroll, processing, and workforce management. Identifies operational inefficiencies and implements corrective action plans. Ensures the delivery of exceptional customer and participant experiences. Additional Duties Promotes and upholds GT’s mission, values, and culture across all states within the region. Performs other responsibilities as assigned. Education Bachelor’s degree in Business Administration, Human Services, Healthcare Management, or related field, or equivalent senior-level experience in home care or agency operations. Experience & Qualifications Minimum 5+ years of director or senior-level experience in home care, home health, personal care, staffing, or similar high-turnover care industries. Deep understanding of agency operations including recruiting, staffing, scheduling, workforce management, and employee retention. Experience managing multi-site or multi-state operations strongly preferred. Strong leadership skills with the ability to build resilient and effective teams. Excellent communication, problem-solving, and analytical capabilities. Proven ability to work under pressure while meeting deadlines and managing competing priorities. Ability to build positive relationships with individuals from diverse backgrounds and abilities. Proficient in Microsoft Office applications and general digital tools. Work Environment This role includes a combination of remote work, fieldwork, and travel throughout Maryland, Delaware & New Jersey. Travel between states may be required based on operational needs. GT Independence is a national, family-owned organization supporting thousands of people across the U.S. through self-direction and community-based care programs. We empower individuals to hire their own workers, maintain independence, and live life on their terms. We value trust, autonomy, collaboration, and even fun. We believe in giving self-motivated people the freedom to excel. Team members benefit from flexible time off, competitive compensation, robust benefits, and ongoing opportunities for growth. What Culture & Belonging Means at GT: Bring Your Authentic Self to Work GT Independence is committed to being a welcoming and inclusive community. We strive for every team member to feel comfortable bringing their authentic self to work. We value diversity because it strengthens our workforce, fuels innovation, and helps us better serve the communities we support. Our mission of self-determination begins with empowering our own employees. Qualifications Skills Required Knowledge of administrative procedures Expert Written & Oral Communication Expert Attention to detail Expert Proficient in MS Excel Expert Planning & organizing Expert Microsoft Office suite Expert Behaviors : Motivations : Education Required Bachelors or better in Business Administration or related field. Bachelors or better in General Business.