Director of Partner Success

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: A Director of Partner Success for LaneLink who will lead client strategy, auction channel performance, and product oversight for OPENLANE’s premier repo remarketing solution. This role owns overall partner performance, driving maximum vehicle velocity and net recovery for automotive lenders, banks, and credit unions. You will bridge operations, nationwide auction networks, and product development to ensure internal team execution, optimal auction outcomes, and continuous product evolution for LaneLink. You Are: Strategic. You understand repossession remarketing ecosystems and align partner strategies directly with business outcomes. Results-Oriented. You are relentless about accelerating vehicle turn times and maximizing net recovery for lender partners. Client-Obsessed. You build lasting relationships with financial institutions and serve as a trusted advisor across their remarketing operations. Process-Driven. You establish standard operating procedures that keep internal teams operating at peak efficiency. Collaborative. You seamlessly connect physical and digital auction channels, internal operational teams, and product managers. Decisive. You leverage market data, AI insights, and performance analytics to solve complex operational challenges. You Bring: Core Knowledge (Remarketing & Partner Success) Deep understanding of automotive repossession remarketing workflows and vehicle valuation strategies Auction venue management across physical in-lane and digital marketplace channels Key account governance and SLA management for financial institutions and credit unions Compliance and risk protocols unique to automotive asset recovery Functional Expertise Partner success leadership and strategic account management Operational team leadership and internal workflow optimization Product oversight and feedback loop governance for remarketing software platforms Strategic change management and cross-functional execution Technical Expertise Proficiency in automotive inventory management platforms and remarketing decisioning tools Familiarity with AI-enhanced remarketing software (such as the Lainee AI persona and predictive pricing tools) Technical fluency to translate auction performance metrics and system data into executive recommendations You Own: Auction Performance & Channel Optimization (30%) Monitor, analyze, and optimize auction venue performance across physical and digital networks to drive maximum vehicle recovery and velocity. Client Partner Success & Account Strategy (25%) Serve as executive account leader for key lender clients, ensuring continuous operational alignment, SLA achievement, and overall account performance. LaneLink Product Oversight & Guidance (20%) Collaborate with Product Management to guide feature prioritization, platform updates, and user experience enhancements for LaneLink. Internal Team & Process Governance (15%) Oversee internal operational execution to ensure teams leverage optimal remarketing processes, standardized workflows, and best practices. Strategic Cross-Functional Alignment (10%) Partner with executive leadership, operational teams, and internal stakeholders to align on key performance indicators and strategic initiatives. You Drive: Execution: Standardizing execution across nationwide physical and digital auction partners Managing daily operational dependencies, process compliance, and team workflows Driving internal and external adoption of LaneLink digital tools and features Results: Maximizing net recovery rates and reducing overall portfolio turn times for clients Maintaining high client satisfaction scores and account retention rates Utilizing continuous performance data to optimize internal remarketing workflows Who You Will Work With: Reporting to the Vice President of Marketplace Services, this role will collaborate with cross-functional partners on a weekly basis. Physical and Digital Auction Partners and network operators. Product Management, Data Analytics, and Engineering leaders. Account Management, Operations, and Client Services teams. Financial Institutions, Lenders, Credit Unions, and Repossession Vendors. Where You Work: Your work is performed as a Hybrid or Remote employee, depending on business needs and location. Must Have’s: 8+ years of experience in automotive remarketing, auction operations, or wholesale vehicle management. 5+ years of experience leading partner success, key account management, or operational client teams. Extensive knowledge of lender repossession remarketing workflows and auction networks. Proven track record of optimizing vehicle turn times and operational process performance. Bachelor's degree in Business Administration, Operations, Finance, or equivalent work experience. Nice to Have’s: Experience with AI-driven remarketing solutions or automotive SaaS platforms. Prior experience working directly within a bank, credit union, or major automotive auction provider. Recognized industry certifications (such as IARA Certified Automotive Remarketer). What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!