Director of Product Management

Director of Product Management About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas that guide us towards our shared vision of empowering businesses through marketing automation and engagement. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. Overview The Director of Product Management is a senior leadership role responsible for the coherence, quality and outcomes of product management across the Dotdigital platform. Dotdigital is a mature, established SaaS product with 20 years of history, a large and loyal customer base, and the complexity that comes with both. The challenge is to build on strong foundations, drive meaningful modernization, and ensure the product management team is operating at a consistently high level. This role leads a team of Group Product Managers and Product Managers organised around four products: Marketing, Personalization, Loyalty, and Communications API. It sits within a broader Product leadership team that includes dedicated Directors for Design & UX, Customer Support, Messaging Operations and Technology Partnerships. It reports directly into the SVP of Product. What You Will Do Product Strategy and Roadmap Own and evolve the product management roadmap across a portfolio of products, ensuring alignment with business priorities, customer needs and market opportunity Translate company strategy into clear product bets, ensuring the team understands the why behind prioritization decisions Work closely with the SVP of Product and broader leadership team to shape long-term product direction and surface emerging opportunities Define and manage the product investment and resourcing plans, presenting to leadership with clear justification and expected outcomes Team Leadership and PM Discipline Lead, coach and develop a team of Group Product Managers and Product Managers, setting high standards for the quality of product thinking, prioritization and delivery Build and mature the product management discipline across the team: how discovery is done, how decisions are made, how progress is measured Create clear career development pathways and ensure the team is growing in capability, not just output Foster a culture of customer obsession, curiosity and accountability Discovery and Customer Insight Own the approach to continuous discovery across the team, ensuring product decisions are grounded in customer evidence, not assumption Build and maintain close relationships with customers, commercial teams, partners and internal experts, creating structured feedback loops that inform the roadmap Champion qualitative and quantitative research as core inputs to product decision-making Delivery and Engineering Partnership Partner closely with engineering leadership to ensure effective planning, clear trade-off conversations and predictable delivery across product pods Manage cross-pod dependencies and risks proactively, escalating where necessary Drive a culture of accountability for outcomes, not just output, across the pod structure Commercial and Go-to-Market Work closely with the Sales, Customer Success, Account Management and Product Marketing teams to support a sales-led go-to-market motion, including deal support, demo capability and sales enablement materials Contribute to pricing and packaging decisions, working with the SVP of Product and commercial teams to ensure the product catalog is coherent and competitively positioned Develop and maintain a deep understanding of the martech landscape, Dotdigital's competitive positioning and the evolving needs of our target customers Help define and articulate Dotdigital's unique selling points and proposition strengths for use in go-to-market activity Metrics and Performance Define and own product KPIs at a portfolio level, ensuring the team is measuring what matters and acting on what they learn Implement and embed product analytics capabilities to support data-driven prioritization, experimentation and retention decisions Report regularly to the SVP of Product on product performance, team health and roadmap progress Stakeholder Engagement Act as a credible and confident product voice with customers, prospects, partners and investors Collaborate with Product Marketing on release communications, ensuring customers, partners and internal teams are well-informed and enabled Work closely with the CPO/CTO on the continuous development of the company and product vision What We Are Looking For Experience 5 or more years leading Product Management teams in a B2B SaaS environment, with demonstrable experience raising the bar on PM quality and discipline Proven experience working in a sales-led SaaS business, including close collaboration with sales and commercial teams on deals, enablement and go-to-market execution Strong background in the digital marketing or martech space, with a genuine understanding of the problems marketers face and how technology solves them Experience designing and operating a pod or squad model, including managing cross-functional dependencies and cross-pod prioritization Track record of building or maturing a PM discipline: hiring, leveling frameworks, discovery practices, and ways of working Hands-on experience with AI/ML product development, ideally in a commercial SaaS context Experience contributing to pricing, packaging and product commercialization decisions alongside commercial and marketing teams Strong background in Agile delivery environments, with the ability to operate effectively across multiple concurrent delivery streams Experience setting and owning product KPIs at a portfolio level, and embedding data-driven decision-making across a team Comfortable managing and influencing senior stakeholders, including C-suite, customers and investors CapEx/OpEx literacy and experience managing or contributing to R&D investment planning Skills and Attributes Exceptional communicator across all audiences: developers, customers, commercial teams, leadership and partners Strong commercial acumen and a genuine interest in how product decisions connect to business outcomes High emotional intelligence: an empathetic listener who builds trust quickly and creates psychological safety in their team Comfortable with ambiguity and able to create structure and clarity where it does not yet exist Data literate: able to define what good looks like, build the measurement infrastructure to track it, and hold the team accountable to it A coach and developer of people, not just a director of output Ambitious, with the drive to take a market-leading product further and the humility to know that doing so requires listening as much as leading Deep belief in the Dotdigital product and mission Interview Process 15min Screening Call with Team Talent 60 - 90m first-round interview with senior product and technology leadership 60m second-round deep-dive interactive session with senior leadership, if required 60m final team-fit interview with members of the Product Team Some of Our Global Benefits Commission & bonus opportunities Annual leave that increases with service + option to buy more Additional paid wellbeing days + annual wellbeing reward Christmas office shutdown (extra time off) Enhanced parental leave & family support policies Employee recognition & reward schemes Referral bonuses & long-service rewards Authenticity in Our Hiring Process At Dotdigital, we believe in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews. We appreciate your cooperation in helping us keep our hiring process fair, transparent, and focused on real human insight. DEI commitment As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law. Department Product & Technology Locations New York, Remote, UK, South Africa , London Bridge , Cape Town Remote status Fully Remote New York Remote, UK South Africa London Bridge Cape Town Workplace & Culture It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you. About Dotdigital Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. Founded in 1999 Co-workers 400+