Director of Sales (Implementations)

General Information: Job Title: Account Executive (Implementations) Location: Toronto, ON (Hybrid) Job Type: Full-Time Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO) Salary Range: • Base: $140k–$160k CAD per year • OTE: $230k–$290k CAD per year • Total Compensation: $250k–$320k CAD per year (negotiable) About Fulfillment IQ (FIQ): Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. Role Overview: The Implementation Account Executive is responsible for selling WMS, OMS, and TMS implementation programs across enterprise platforms such as Manhattan, SAP, Oracle etc. This role focuses on structured program-based revenue including platform rollouts, deployment programs, and transformation execution. The AE must understand implementation risk, program economics, and delivery capacity. Mandate: Drive implementation revenue Sell structured platform deployment programs Ensure alignment with delivery capacity Protect program economics Must Have: 8+ years selling enterprise platform implementations Experience with Manhattan, SAP, Oracle, Blue Yonder ecosystems Strong program-level commercial acumen Ability to manage complex RFP processes Key Responsibilities: Platform Implementation Sales Sell WMS / OMS / TMS rollout programs Position FIQ as certified delivery partner Manage multi-stakeholder procurement cycles Program Governance Align scope with delivery team Ensure realistic timelines and resource planning Protect delivery margin and execution viability Account Growth Expand implementations across sites or regions Identify follow-on phases Hand off advisory or integration opportunities where relevant What Success Looks Like in the First 90 Days: 30 Days In Align with implementation delivery leaders Understand platform certifications, partner positioning, and capacity Identify immediate rollout opportunities Map procurement cycles within territory 60 Days In Generate qualified implementation pipeline Lead structured RFP responses Close pilot or rollout engagements Improve forecast discipline 90 Days In Demonstrate measurable implementation bookings Build balanced pipeline across platforms Establish expansion motion for multi-site rollouts Deliver 12-month implementation revenue roadmap Key Performance Indicators (KPIs): Implementation bookings Margin adherence (in coordination with Practice Leader) Win rate Multi-site rollout expansion Forecast accuracy Why You’ll Love Working Here: At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers. We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy. Here’s what makes Fulfillment IQ a rewarding place to work: Work That Matters You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance. Career Growth That Matters We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression. Flexibility to Thrive We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly. We Celebrate Impact From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics. A Collaborative Culture You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards. Perks you’ll appreciate: Health & Wellness Comprehensive health and dental coverage for you and your family (region-specific plans) Employee wellness programs where applicable Time Off Competitive paid time off (PTO), sick leave, and public holidays Flexible leave policies that respect local labor standards Retirement & Financial Security Retirement savings programs and employer contributions Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada) Professional Growth Dedicated learning and development budget Support for skills development, leadership growth, and career progression Flexible Work Remote and hybrid work options Flexible working hours aligned to role and client needs Additional Perks Equipment and workstation allowances Internet and business travel reimbursements Employee stock options (ESOP), where applicable Team events, meetups, and company offsites Life at Fulfillment IQ: Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. Learn More About Us: Website: fulfillmentiq.com LinkedIn: Fulfillment IQ Spotify: eCom Logistics Podcast Spotify YouTube: eCom Logistics Podcast YouTube