Director of Trust & Safety

This is a net-new leadership role for a peer-to-peer marketplace scaling fast, built to give Trust & Safety a real seat at the table instead of being a reactive cost center. You'll report straight to the COO and own the function end to end: fraud prevention, identity verification, investigations, and moderation. Success looks like a measurably safer platform within a year, fewer fraud losses, faster incident response, and a T&S team running on real workflows and automation instead of tribal knowledge. What You'll Own Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle Translate marketplace threats into executive-ready reporting that gets budget and buy-in Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org What We're Looking For 7+ years in Trust & Safety, Fraud Operations, or Risk Management 5+ years leading people, including managing other managers or senior ICs A track record of building or scaling a Trust & Safety, fraud, or marketplace-integrity function, not just running an existing one Proven ability to turn operational problems into systems and influence cross-functional roadmaps Experience reporting metrics and outcomes directly to executive stakeholders Background in a high-growth marketplace, platform, or consumer internet business Professional fluency in English, C1 minimum, written and spoken Nice to Have Background in P2P marketplaces, rental platforms, or fintech Hands-on experience with identity verification or fraud tools like Jumio, LexisNexis, TransUnion, or IPQS Experience standing up AI or automation-driven workflows inside a T&S org Tools and Stack Zendesk, Snowflake, Jira, Confluence, Slack, plus identity/fraud platforms like Jumio or IPQS Details Location: Remote, Colombia Time Zone: CT Type: Full-time About the Company An established, fast-scaling two-sided marketplace in flexible housing, connecting hundreds of thousands of property owners with renters needing month-plus stays. Profitable, over a decade in business, and recently recognized as a category leader in its space.