Director, Operations

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. NOTE: There is only one position. Preference is candidate to be located Hybrid to Needham, MA or Dresher, Pa office. Will consider remote candidates. Job Summary Provides strategic leadership and daily management of operational areas of the company to continuously evolve overall operational and organizational effectiveness. Competencies: Team Success Customer/Client Focus Personal Credibility Strategic Partnerships & Leadership Core Responsibilities: Provide s day-to-day leadership, work direction, conducts performance appraisals and coaches accountable team members to achieve business results Hold s regular one-on-one and team meetings to review strategic goals and initiatives, discuss individual development and performance, and promote team building Lead s execution of company strategy in support of vision/direction; management of operating plan to meet PAi objectives Evolve s the organization (operational infrastructure of people, processes, systems) as needed to support the c ompany vision/desired performance Drive s organizational effectiveness through understanding of current state and continuous improvement of organizational processes and programs Support s and enhance s the development and implementation of change management , modeling adaptability to changes in the organization and market, necessary for the success of various corporate initiatives Analyze s and report s operational status/progress to COO and Leadership Team Establish es network within retirement services industry Maintain s vicious accuracy in support of customer experience and other teams and drives results through various metrics Connect to front line; allow the front line to identify growth/market opportunities and implements improvements based upon review and analysis of internal feedback Support business development initiatives, helping connect Growth Team with Operations Team Active involvement in review of new business opportunities, including input to COO regarding capacity of human capital and profitability of endeavors (risk/reward posture) Support a values centric organization that hires and retains life-long learners Provide the capital and resources necessary to develop high performing teams Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments. Job Requirements: Regular attendance and punctuality Ability to work autonomously or as part of a team Ability to work in a fast-paced, change driven environment Adherence to all company policies and procedures Minimum Qualifications: Bachelor’s degree in Business, Management, or related field 10+ years of experience in Operations-based leadership position Ability to lead and develop team members including: Coach Motivate Lead by example Reward Counsel/Discipline Delegate and leverage Ability to plan, develop and effectively lead the execution of vision and strategy Customer focused – actions/decisions are balanced to address all stakeholders, but biased towards customers Understand interrelationships between key financial metrics ( e.g. fixed costs, variable costs, capacity, pricing, profits) Demonstrates actions and behaviors consistent with leadership expectations Ability to identify and develop talent – positioning others based upon their strengths Ability to proactively resolve conflict Emotional intelligence (strong sense of self, social skills, empathy, etc.) Ability to balance speed over quality (know when one is more important than the other) Excellent ability to interface, resolve problems and negotiate at all levels internally and externally Experience with mergers and acquisition integration process Comfortable and familiar with financial markets Understands IT and how to use it offensively, as w ell as integrate business needs with IT function The national average salary range for this role is $140-175k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.