Director, Partner Relationships

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing CIBC Insurance supports clients with products and solutions that help protect what matters most, and this team plays an important role in shaping a strong, competitive insurance offering. As a Director, Partner Relationships, you'll lead the strategy, evaluation, and management of external partner and supplier relationships across the Insurance product shelf, with a focus on Life, Travel, and Home & Auto insurance. You'll identify and establish new partnerships that support growth and innovation, while strengthening existing relationships to deliver strong business outcomes. You'll negotiate and manage partner agreements, oversee performance against service expectations, and ensure alignment with CIBC policies, risk appetite, and regulatory requirements. Working closely with stakeholders across the organization, you'll help integrate new partnerships into business processes and systems, provide strategic recommendations on partner opportunities, and maintain effective oversight through strong documentation and reporting. You'll also lead and coach a team, fostering a collaborative, high-performing culture that supports development and accountability. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed Lead partner strategy - Identify, evaluate, and establish new external partner and supplier relationships that support the Insurance business strategy and enhance the product shelf across Life, Travel, and Home & Auto insurance. Manage strategic relationships - Build and maintain productive relationships with partners, vendors, and suppliers to support business priorities, strengthen collaboration, and drive long-term value. Negotiate and oversee agreements - Lead contract negotiations and manage partnership arrangements to ensure alignment with internal policies, regulatory requirements, and CIBC's risk framework. Monitor performance and compliance - Oversee partner and supplier performance through regular review meetings, service level monitoring, and documentation that supports governance, audit, and compliance requirements. Drive cross-functional execution - Partner with internal teams to support the onboarding and integration of new suppliers and partnerships into existing business processes, systems, and operating models. Lead people and continuous improvement - Coach and develop direct reports while recommending improvements to partner strategies, processes, and procedures that strengthen operational effectiveness and business results. Who you are You're an experienced insurance leader. You bring deep knowledge of the Canadian insurance industry, including products, distribution channels, systems, and the regulatory environment. You're skilled in partnership and vendor management. You have strong experience building, negotiating, and managing external partner and supplier relationships within insurance or financial services. You're a strong communicator and influencer. You can present ideas clearly, build alignment, and work effectively with internal and external stakeholders at all levels of the organization. You're strategic and analytical. You assess partnership opportunities thoughtfully, identify risks and implications, and develop practical recommendations that support business goals. You're a people leader. You know how to coach, develop, and motivate team members while fostering a collaborative and accountable team culture. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 24th Floor Employment Type Regular Weekly Hours 37.5 Skills Business Cases, Business Planning, Group Problem Solving, Leadership, Pricing Strategies, Product Management, Product Marketing, Project Management, Relationship Building