Director, Payments and Risk Operations

Compensation: $175,000 - $200,000 Location: United States - Remote The job As the Director, Payments and Risk Operations at Buildertrend, you'll help shape how contractors move money with confidence while supporting our mission to change the way the world builds. You'll own payments risk and operations, balancing smart risk decisions with business growth so our customers can get paid faster, reduce friction, and keep projects moving. This role gives you the opportunity to influence commercialization strategy, scale operations through AI and automation, and build a high-performing team that drives measurable business results. Within your first year, you'll establish a scalable risk operation that improves customer experience, strengthens decision making, and supports Buildertrend's continued growth. What you will do Own and evolve Buildertrend's end-to-end payments risk and operations strategy, including merchant onboarding, underwriting, transaction monitoring, disputes, servicing, and portfolio management. Build and strengthen fraud prevention and loss mitigation capabilities by creating scalable processes, continuous feedback loops, and AI-assisted solutions that improve decision making and operational efficiency. Evaluate, implement, and optimize AI-powered fraud and risk platforms to scale operations through automation while maintaining a high-quality customer experience. Lead and develop a high-performing payments risk and operations team, building the structure, processes, and capabilities needed to support long-term growth. Partner with Product and Engineering to embed risk controls into payment experiences, onboarding journeys, payout configurations, APIs, and risk tooling, serving as the primary risk leader throughout product development. Develop risk analytics and reporting that provide real-time operational insights and portfolio-level visibility, enabling leaders to make informed business and financial decisions. Partner closely with Compliance, Product Security, Engineering, Finance, Revenue, the General Manager, and the Senior Manager of Compliance to refine risk appetite, loss thresholds, and governance frameworks while ensuring alignment with regulatory requirements, sponsor bank expectations, and network rules. Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work. Who you are and what you need 7+ years of progressive experience leading payments risk within a vertical SaaS, marketplace, or fintech environment, with a track record of building and owning risk strategies that support business goals. 3+ years of recent hands-on risk experience across payment processing, ACH and check disbursements — including underwriting, transaction monitoring, fraud prevention, and chargeback operations. Experience designing and implementing AI-powered decisioning systems, automation, or fraud platforms that improve efficiency and strengthen risk management. A growth-oriented approach to risk management, with the ability to evaluate risk and reward, make data-driven decisions, and translate risk insights into meaningful financial and operational outcomes. Strong operational judgment with experience building scalable, efficient risk functions and optimizing processes without relying on large, specialized teams. A player-coach leadership style, with the ability to set strategy, dive into operational details when needed, and develop high-performing teams. Excellent communication and relationship-building skills, with experience influencing Product, Engineering, Finance, Compliance, and other cross-functional leaders to deliver practical, scalable solutions. We are giving you: Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits A 401(k) plan with Buildertrend matching contributions to help you plan for the future Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge Parental leave and paid sabbaticals to support you during life's big moments Volunteer time off because giving back matters Wellness program and onsite fitness center to keep you feeling your best Opportunities for hybrid or remote work to give you the flexibility you need Technology reimbursement to help cover costs for the tech you need to do your job from home Free daily lunches when you're at our HQ office, plus monthly events to connect with your team Who we are: Great builders don't just manage projects, they run successful businesses. That's where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships, all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/ Working at Buildertrend: At Buildertrend, we fully recognize that we all work so we can live better lives, we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life. Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/ #LI-REMOTE