Director, People Business Partner

WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Job Summary: The Director, People Business Partner (People Business Partner Lead) is a key leader within the National MS Society (the Society) and, as such, must maintain a broad knowledge of our organization, exemplify our values, contribute positively to our mission, and collaborate in discussions and tactical project teams cross functionally. The People Business Partner Lead aligns business objectives with employees and management across designated business units. The role is grounded in a deep understanding of the business and in trusted, credible relationships with leaders and employees, partnering across the People & Culture function to deliver value-added services that reflect the strategic objectives of the organization. The People Business Partner Lead acts as a trusted advisor to business leaders, providing guidance on workforce planning, talent management, leadership development, employee relations, performance, organizational design, and culture while ensuring compliance with people policies and labor laws. It is essential that this individual serves as a knowledgeable and trusted business partner whose credibility is rooted in business acumen, fiscal stewardship, and alignment with our Mission, Vision, and Values - combined with deep HR expertise. Above all, this leader cares about people and acts as a strategic Business Partner Lead for assigned functions, providing thoughtful talent guidance and support with humility, humanity, and hospitality. Location Requirements Remote - Flexible Location Prefence to those located near one of our hubs and/or within an hour of a major airport ​Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships. Ability to travel approximately 20% Compensation | Benefits: The estimated hiring compensation range for this role is $90,000-$120,000. Final offers will be based on the candidate's geographic location, consider career experience, and may vary from this range due to these and other factors. You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include: Considerable Paid Time Off Plan Paid Holidays with a Winter Break 401k Retirement Savings Plan with Society match Commuter Benefit Plan Comprehensive Health & Welfare benefits including: Medical Dental Vision Flex Spending Accounts Life Insurance Disability Coverage Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people! Main Responsibilities: Serve as the primary People Business Partner Lead supporting a function or group of functions throughout the entire employee lifecycle (EX: Development, Technology, or MarComms). Partner with our People & Culture Lead and function leaders to co-create talent strategies that leverage best practices and are aligned with business and organizational goals. Serve as an advisor and coach to our leaders (Talent Pipeline Portrait Levels: Leading Leaders, Leading Others, Knowledge Leaders and Knowledge Experts) enabling their leadership. Build trusted relationships in 1:1 and group settings gaining knowledge and understanding in order to appropriately influence leadership decisions and drive organizational effectiveness. Collaborate with our Recruiting team to proactively address current and future talent needs paying close attention to specialty skills and capabilities, budget constraints, title and pay parity, geographic needs, and longer-term succession planning. Collaborate with functional leaders and Recruiting team to conduct internal assessments and external scans identifying talent gaps and considering how to address through internal interventions or through external acquisitions. Use data and insights to build business cases for evolving talent strategies and practices. Work jointly with business leaders to shape organizational design, define job roles, and optimize talent processes for performance and scalability. Facilitate annual performance reviews, talent calibration, succession planning, and development conversations in partnership with leadership teams. Ensure follow-through on development actions and readiness plans. Collaborate with HR leadership to implement talent management initiatives (e.g., diversity and inclusion, succession planning) and deliver special projects on time and within scope. Partner with stakeholders to distribute training materials on key HR topics such as workplace accommodation, and performance management. Provide coaching, performance management, and development opportunities to direct reports within the Employee Relations and HR Admin function. Lead and support the resolution of employee relations issues and investigations through effective partnership with the Business Partners, Legal, and Compliance teams, while providing tactical guidance to managers on complex employee matters to ensure regulatory compliance, mitigate risk, and promote positive employee outcomes and engagement. Support execution of HR initiatives such as harassment training and ensure timely completion of administrative tasks including investigation documentation. Coordinate onboarding and offboarding logistics with cross-functional teams (e.g., IT, HR shared services) and support exit interviews to ensure a smooth employee experience. Contribute to ensuring employee records are accurately maintained in HR systems through coordinated efforts with HR operations teams. Collaborate with legal, compliance, and HR teams to design, review, and update HR policies and procedures in line with legislation and best practices. Partner with managers and employees to interpret and apply HR policies consistently, escalating complex issues as needed for resolution. Advocate for client group requirements during the design and rollout of enterprise-wide HR programs to ensure relevance and adoption. Lead change management efforts for talent-related initiatives, advising leaders on employee impact and deploying risk mitigation strategies to support successful transitions. What We're Looking for: Bachelor’s degree (or equivalent) in HR, Business, Industrial Relations, Organizational Development, or related field Progressive leadership experience: 7+ years of experience in leadership roles, with a significant portion within Human Resources roles focused on Talent Management Minimum of 7 years of progressive HR business partner experience with deep experience within the employee relations and conflict resolution space Human resources or operations experience gained in the non-profit sector with peer to peer fundraising preferred HR certification (e.g. CHRL, SHRP, PHR, SPHR) preferred Strong communication skills honed through experience in various formats – verbal, written, remote, in person, 1;1, groups of all sizes, formal and informal, et cetera Excellent EQ interpersonal skills, with the ability to partner effectively with people from all backgrounds and at various career stages and with a range of skills, education, and capabilities Strong collaboration skills demonstrated within remote and hybrid teams Capable as facilitator to engage, inspire, and communicate concepts and expectations Experience creating best practices that leverage automation and AI to improve outcomes Strong working knowledge and experience leveraging Workday HCM for HR business processes and workflows Microsoft office suite: Proficient in Excel, Word, PowerPoint, Teams Commitment to inclusion, diversity, equity, and accessibility (IDEA) principles Ability to handle sensitive and confidential information with discretion Analytical and problem-solving skills, with the ability to make data-driven decisions Strong leadership and team management skills, with the ability to develop and mentor others in a REMOTE first environment We’re committed to supporting the growth of every employee through a structured and transparent approach to career development . We use Talent Portraits to define clear expectations, development opportunities, and advancement paths — whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey. This position is classified as Knowledge Leader. The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. APPLICATION INSTRUCTIONS: We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume , and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application! Important : You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page .