Director, Product Operations (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We are seeking a strategic and execution-oriented Director of Product Operations to build and scale operational excellence across the product organization. This leader will drive cross-functional alignment, optimize product development processes, improve planning and governance, and enable product teams to operate efficiently at scale. The ideal candidate will bring a rare blend of strategic thinking, operational excellence, and cross-functional leadership to help scale how Availity’s product organization operates. This person will have the opportunity to shape planning, prioritization, governance, and execution across a complex healthcare technology environment—driving clarity, speed, and alignment at scale. The strongest candidates will thrive in ambiguity, influence at the executive level, use data to improve decision-making, and build operating models that help teams deliver better product outcomes for the market. Sponsorship, in any form, is not available for this position. Location: Remote, US Why you want to work on this team: Passionate about shaping how product organizations operate, scale, prioritize, and execute, which provides broad influence across the business. Enjoys using data, process discipline, and stakeholder management to unlock better outcomes. If you are seeking mission driven work that is tied to real healthcare outcomes. To be qualified for this position you have: Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred. 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions. 3+ years of people leadership experience managing high-performing teams. Strong understanding of product development methodologies including Agile, Scrum, and Lean practices. Proven experience implementing operational processes and scaling cross-functional organizations. Advanced analytical and problem-solving skills with experience using data visualization and reporting tools. Excellent communication, facilitation, and executive stakeholder management skills. Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms. Ability to balance strategic thinking with hands-on execution in a fast-paced environment. Experience supporting SaaS, technology, or digital product organizations. Familiarity with OKRs, product analytics, and customer feedback systems. Experience leading organizational change initiatives or PMO transformations. Strong financial, forecasting, and resource planning capabilities. You will set yourself apart with: Healthcare Technology and/or Technology experience Proven track record in influencing decisions, surface risks, and driving alignment across competing priorities Ability to scale in a high-growth environment What you will be doing: Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement. Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing. Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews. Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs. Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence. Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews. Leading tooling and systems strategy for product management platforms, workflows, and documentation standards. Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency. Identifying operational bottlenecks and implement continuous improvement initiatives across teams. Supporting strategic initiatives including organizational scaling, change management, and process transformation. Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement. Availity culture and benefits: Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here! We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place. We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter Recorded Video Pre-Screen Video Panel Interview with Product and Engineering Leaders Final Video Interview with Chief Product Officer Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify . Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers