Director, Revenue Operations

About us At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company. About our product Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r About You You pride yourself on becoming a key strategic adviser and revenue team advocate. You love details. You thrive on creating processes, systems, and enablement resources that allow those around you to succeed. You are eager to make a big impact and leave your mark on an industry. You are always looking for improvements and ways to automate. You pay close attention to details and are thoughtful about applicable workflows. You thrive in a team that challenges you and lifts each other up. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big. We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent. What You’ll Do Manage end-to-end revenue team operations process in all markets, ensuring the best possible user experience for internal stakeholders Discover and drive performance improvement across multiple revenue (sales, customer success, marketing) platforms, tools and processes with a goal of maximizing efficiency and effectiveness within the business Work with cross-functional teams, and support Salesforce across all Lines of Businesses, to drive Salesforce changes to workflows, objects and fields, business rules, and business process flows to enhance the business while implementing best practices on the application Maintain the functional areas of CRM (Salesforce) data management including Accounts, Opportunities, Quotes, Dashboards & Reports Deliver effective enablement, communication, training and support to facilitate strong adoption and ongoing Salesforce user acceptance Deploy Quota / Target allocation & assignments Provide prompt and complete resolution to technical challenges and business issues by triaging support requests & administrative needs of users Manage key initiatives relevant to new customer acquisition, sales productivity and the coordination between Sales, Marketing and Customer Success Work alongside the engineering team to build reliable data models to support a flexible and in hyper-growth analytical structure Collaborate with internal stakeholders and conduct regular discovery interviews to understand and solve complex sales issues, while breaking down larger challenges into actionable and measurable projects Enable revenue leaders with robust reporting and dashboards to drive performance management and target setting Help deliver key insights that drive strategic decision-making within the revenue teams Directly manage Sales Ops Administrator and future RevOps team hires Be a champion and own the entire tech stack within sales operations including Salesforce, Catalyst, Gong, Mixmax, LinkedIn Sales Navigator, Dialpad, and others Requirements 3+ years of technical experience in Sales Operations in a fast-paced, high-growth environment 5+ years admin experience with Salesforce and/or Hubspot Exceptional ability to manage internal client relationships, leveraging strong consultative skills Creative problem solver with a strong work ethic and the ability to work independently or in a fast-paced team environment Experience working directly with sales and client success management teams. High sense of urgency with excellent organizational and time management skills Advanced level in Excel (models, analytics, pivot tables, advanced functions, charts, graphs, etc.) Ability to manage multiple projects simultaneously and pay close attention to detail while adhering to strict deadlines Experience with MixMax, Dialpad, and Sales Navigator tools are considered an asset Excellent communication and presentation skills About our culture We're a remote-first company that encourages our employees to work from where they're most productive. We work in tight-knit teams to cultivate an ownership mentality. We cherish curiosity and an obsession for details because we know these details are invaluable over the long run. We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency. Work anywhere in the world for up to 3 months! We value families, by offering a parental leave program We offer a work-from-home stipend Your birthday (and our company's birthday) is a day off! AI in Recruitment - At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices. Expected total compensation, Ontario based: $120,000 - $170,000 (salary + quarterly bonus) + other benefits. We value exceptional talent above all else. If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation. This is an existing vacancy on the team. Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at [email protected] Take the Leap. Apply now. Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r You should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation.