Director, Software Engineering (Protect)

Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do As Director, Software Engineering for Protect, you will lead a critical part of Pindrop’s real-time, multi-signal fraud detection platform. You will guide both the technical direction and the people strategy for the team, helping scale the distributed systems that analyze voice, device, and behavioral patterns while improving execution, quality, and team effectiveness. More specifically, you will: Set the engineering strategy for your area of the Protect platform and turn long-term product and business goals into clear technical plans. Lead and develop engineering managers and senior engineers, creating strong teams with clear ownership, healthy operating rhythms, and meaningful growth paths. Deliver complex distributed systems predictably and at high quality, balancing speed, scalability, reliability, and long-term technical health. Partner closely with Product, Research, Security, and executive stakeholders to align roadmap priorities, technical investments, and customer outcomes. Raise the bar on architecture, observability, operational excellence, and developer productivity across your area. Use metrics and sound engineering judgment to improve delivery health, team effectiveness, and the resilience of systems running at scale. Who you are You are strategically minded and know how to turn complex business and technical goals into practical, executable plans. You are a relationship-driven leader who builds trust across engineering and cross-functional teams, especially in fast-moving and ambiguous environments. You care deeply about engineering quality, team health, and creating an environment where leaders and teams can do their best work. You are technically credible and AI-fluent, with the judgment to guide architectural decisions and adopt AI-enabled capabilities responsibly. Your skill-set Must-haves: 8+ years of engineering experience, including meaningful people leadership in software, platform, or infrastructure environments. Proven experience owning and scaling distributed systems, APIs, or microservices in production, ideally in SaaS environments. Strong technical depth in cloud-native systems and modern engineering practices across AWS and/or GCP. A track record of improving execution through better engineering metrics, process discipline, and organizational design. Nice-to-haves: Experience in fraud prevention, authentication, voice biometrics, risk engines, or related security domains. Familiarity with data science infrastructure, machine learning, or generative AI in production. Experience leading remote or distributed engineering teams during periods of growth and change. What’s in it for you This is a high-impact opportunity to help shape the technical direction of Protect, the platform at the center of how Pindrop detects fraud and protects high-risk customer interactions in real time. You will work on systems that matter, partner with strong product and research peers, and influence both near-term delivery and longer-term architecture in a space evolving quickly under the pressure of adversarial AI. What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. Remote-first environment - giving you flexibility and autonomy in how you structure your day. While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. Unlimited Paid Time Off (PTO) Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. Paid Parental Leave - Including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs. Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education. This position will be posted for 45 days after 6/25/2026. #LI-Remote Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $218,000 — $262,000 USD Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of an annual discretionary bonus. US Base Pay Range $218,000 — $262,000 USD Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. AI - A Transformative Force At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine. Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.