Director, Solutions Engineering AMERICAS - West

Riverbed. Empower the Experience Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com Position Title: Director, Solutions Engineering - AMERICAS West Location: US - Central, Mountain, or Pacific time zones Technology Specialization: Observability The Director, Solutions Engineering is a strategic, customer-centric technology leader responsible for driving the pre-sales technical vision, growth, and performance of our Solutions Engineering (SE) organization across the Americas – West Region. This leader will build, scale, and inspire a high-performing team of Solutions Engineers, partnering closely with Sales, Product, Engineering, and Marketing to accelerate revenue, increase win rates, and position the Riverbed Platform as the standard for enterprise observability. You will play a critical role in shaping regional go-to-market strategy while ensuring technical excellence, operational rigor, and exceptional customer outcomes. What you will do Lead, mentor, and develop a team of Solutions Engineers supporting enterprise and strategic accounts across the Americas West region. Establish a culture of technical excellence, accountability, customer empathy, and continuous improvement. Define and execute the regional pre-sales strategy aligned with global GTM, Product, and Sales leadership. Partner with Regional Sales leadership to drive new business, expansions, and renewals across large enterprise and strategic customers. Own and optimize key performance metrics including win rates, pipeline influence, POC success, technical validation cycles, and SE capacity planning. Collaborate with Product, Engineering, and Marketing to influence roadmap, deliver differentiated demos, and create compelling technical content and field enablement. Represent the Solutions Engineering organization in regional business reviews, forecasting, and executive planning sessions. Build scalable processes for technical discovery, architecture design, POCs, workshops, and value-based evaluations. Act as a senior technical executive sponsor for key customers, helping shape complex observability strategies and long-term platform adoption. What makes you an ideal candidate 10+ years in customer-facing technical roles such as Solutions Engineering, Sales Engineering, Architecture, or similar. 5+ years leading and scaling high-performing SE teams, ideally in a Director-level role within a SaaS or enterprise software company. Deep expertise in one or more of the following domains: AIOps, Digital Employee Experience, Cloud Observability, Network Observability, Infrastructure Observability, and/or Application Observability. Proven success partnering with enterprise and strategic Sales teams to drive significant revenue growth and large, complex deal execution. Strong experience operating in fast-paced, competitive, high-growth SaaS environments. Executive presence with exceptional communication, storytelling, and influence skills at C-level and VP-level. Strategic mindset with the ability to balance long-term regional planning with hands-on leadership and deal engagement. What we offer Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. Benefits & Perks vary by Country. About Riverbed With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success. Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws. Check us out on:www.riverbed.com@LifeAtRiverbed Tags #LI-MB4