Directory Management Operations Technician (Puerto Rico)

Date Posted: 2026-09-03 Country: United States of America Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1 Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: This position is part of the Directory Management Monitoring and Support team, under Directory Management Operations, supporting a complex enterprise environment across multiple Active Directory domains and Azure cloud platforms. The role involves heavy ServiceNow ticket work with end users and team members, and requires someone who can learn on the job, work with minimal supervision, and proactively ask questions. You will work standard business hours and participate in an on‑call rotation. What You Will Do Handle daily ServiceNow tickets Install, configure, customize, and support Active Directory tools and governance solutions Troubleshoot system issues and document processes, workflows, and procedures Assist with project activities that require IAM team participation Ensure daily operational processes run efficiently Review integrations and solutions to confirm alignment with best practices and security standards Provide production support during Sev 1 / Sev 2 incidents Participate in the on‑call schedule This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only. Qualifications You Must Have A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience. 3+ years of Active Directory experience 3+ years of information technology experience 3+ years of technical ticket work Qualifications We Prefer 3+ years of Azure Cloud Identity experience Knowledge in scripting (PowerShell, SQL, access, excel) and data mapping Solid understanding of Active Directory Good understanding of IAM principles Excellent communication skills, verbal and written and presentation skills required Team player with proven collaboration, critical thinking and problem-solving skills Experience with PowerPoint, and other Microsoft products such as Excel, required Ability to prioritize work without management direction and provide clear and documented status updates/metrics to management Must have the ability to quickly learn and adapt to new concepts, capabilities or tools based on the needs. Ability to troubleshoot complex problems with minimal guidance Excellent analytical skills and attention to detail Experience working with One Identity Active Roles, Quest GPOADmin, Varonis What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Learn More & Apply Now! Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico. Please consider the following role type definition as you apply for this role: Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms