Dispatcher for Delivery Operations (Eastern/Central Time Zones, Call Center Environment)

Overview CORT is seeking a full‑time, enthusiastic Dispatcher to join our Centralized Dispatch Team. This is a work from home position. The Dispatcher plays a critical role in a fast‑paced, high‑volume delivery environment by coordinating daily route execution and supporting operations across assigned districts. This role actively monitors truck progress, manages multiple priorities simultaneously, and communicates in real time with drivers, internal teams, and customers to keep deliveries on track. The Dispatcher is a key problem solver, addressing service issues as they arise and ensuring timely, accurate deliveries. Success in this role requires strong multitasking skills, clear communication, and the ability to remain calm and organized while managing constant activity throughout the delivery lifecycle. Pay: $22 / hour. This position is also eligible for CORT's Performance Sharing Plan (PSP) bonus plan. Schedule: Must be able to work Monday-Friday, 6:30 AM-3:00 PM (CST/ET) or 9:30 AM-6:00 PM (CST/ET); some flexibility and occasional overtime may be required. Candidates located in the Eastern or Central Time Zones will be given priority consideration. This position is performed from the convenience of your home office. Equipment will be provided. What We Offer Hourly pay rate; weekly pay; paid training; 40-hours/week with occasional overtime opportunities Promote from within culture Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date 401(k) retirement plan with company match Paid vacation, sick days, and holidays Company-paid disability and life insurance Tuition reimbursement Employee discounts and perks Responsibilities Coordinate and oversee daily delivery and pickup operations utilizing routing and dispatch systems. Monitor fleet activity in real time and proactively resolve service disruptions to maintain delivery commitments. Communicate effectively with Delivery Management, Operations, Sales, and Customers regarding route status, service updates, and issue resolution. Deliver timely, two‑way communication through email, telephone, text messaging, ERP platforms, and routing software. Conduct customer pre‑call communications for next‑day deliveries and pickups. Plan, configure, and optimize routes using Descartes Routing Software to improve operational efficiency and service performance. Manage daily dispatch capacity while anticipating operational requirements to meet service demand. Collaborate cross‑functionally to ensure alignment and continuity across dispatch, operations, and customer service teams. Support customer experience initiatives by managing escalations and assisting with contingency planning during service interruptions or peak volumes. Qualifications High school diploma or GED required. Minimum of 3–5 years of customer service experience preferred. Experience in a high‑volume call center or fast‑paced service environment preferred. Proficiency in Microsoft Office applications, including Outlook, required. Strong technical aptitude with business software, email platforms, and data entry (typing speed of 40+ WPM preferred). Demonstrated ability to multitask and manage competing priorities effectively. About CORT CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. For more information on CORT, visit https://www.cort.com. Working for CORT For more information on careers at CORT, visit https://careers.cort.com/ Candidates must be authorized to work in the United States on a permanent basis. This position does not offer current or future visa sponsorship. CORT is not hiring remote/work from home workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply. CORT participates in the E-Verify program. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed. For City of San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, CORT will consider for employment qualified applicants with arrest and conviction records. For City of Los Angeles applicants: CORT will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For County of Los Angeles applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For Columbia, South Carolina applicants: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. #LI-Remote