Dispatching/Scheduling - Customer Service

Description ACT Support Associate - Dispatching & Follow Ups Location: Naples, FL Mid-Shift: Tuesday to Saturday OR Sunday to Thursday Fast-paced role. Big support. Strong benefits. If you like staying busy, helping people, and being part of a team that actually works together—this might be your next move. Who We Are NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards. We believe great service starts with great people—and we invest in teams that care about doing things right. What You’ll Do You’ll be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly. Be the friendly, professional first point of contact via phone, email, text, and chat Dispatch and schedule Independent Service Providers (ISPs) across the U.S. Track, update, and manage work orders so nothing falls through the cracks Follow up to confirm services are completed—then close the loop Prioritize work based on urgency and service level agreements (SLAs) Collect invoices, signed work orders, and required documentation Keep clear, detailed notes so everyone stays informed and aligned Help onboard new service providers and support coverage needs Problem-solve in real time, handle basic issues, and escalate when needed Multitask like a pro—calls, systems, and updates all at once Jump in to support teammates when things get busy Busy? Yes. Boring? Never. Who Thrives in This Role People who enjoy fast-paced, high-energy environments Team players who like collaborating and supporting others Strong communicators who keep things professional and positive Organized multitaskers who stay cool under pressure Requirements: High school diploma or GED 1–2 years of customer service experience Comfortable with computers and learning new systems Pay & Perks Starting at $20/hr Bonus opportunities 40 hours Vacation + 32 hours Personal (Year 1) 40 hours Paid Sick Time Medical plans – NEST helps cover the cost 401(k) with company match Employer-paid life insurance ($15,000) Employee Assistance Program (EAP) Optional Dental, Vision, Pet Insurance, Legal & Identity Protection Company-sponsored engagement & philanthropic events Our Values Innovation: Delivering real cost-saving strategies through technology and operational excellence Helping: Supporting our clients, communities, service providers, and employees Together : Building trusted partnerships through respect, teamwork, and exceptional service Equal Opportunity Employer NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities. Pre-Employment Requirements Before officially joining NEST, candidates must successfully complete: A pre-employment skills assessment Background check Drug screening If you want solid pay, great benefits, and a role where the day flies by—apply today. We’re excited to meet you. Qualifications Skills Behaviors Preferred Thought Provoking : Capable of making others think deeply on a subject Innovative : Consistently introduces new ideas and demonstrates original thinking Team Player : Works well as a member of a group Enthusiastic : Shows intense and eager enjoyment and interest Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Dedicated : Devoted to a task or purpose with loyalty or integrity : Motivations Preferred Goal Completion : Inspired to perform well by the completion of tasks Self-Starter : Inspired to perform without outside help Peer Recognition : Inspired to perform well by the praise of coworkers Financial : Inspired to perform well by monetary reimbursement Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization