DLS/VRF Controls Manager

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About this role This position manages a team of intermediate or experienced professionals in Product and Technical Service as it relates to controls support for all DLS/VRF controls. Establishes objectives and guidelines for Controls specialists across North America. Resolves escalated complex technical problems and provides oversight to technical analysis. Implements continuous improvement initiatives for DLS/VRF Controls Products. Key Responsibilities Engages in business process and development of procedures to ensure business objectives are met. Coaches experienced dispatchers and/or team leaders and provides feedback, when required, to help them solve problems and build capabilities. Works closely with Product Management and Engineering teams for controls development. SME - Industry controls solutions. Responds and handles complex calls with high profile customers to ensure smooth and effective operations. Prioritize resources to ensure cost effectiveness and coordination of activities. Monitors performance metrics to ensure productivity targets are achieved. Consolidates analytic results and presents information to managers to improve product and technical service operations. Handles some complex customer matters and escalates more complex issues to appropriate level to satisfy customer requirements. Leads and advises team members with routine/more complex tasks, when required, to help them solve problems and also build capabilities. Engage with and support with Digital team to continue to develop controls offering and BU alignment. Travel up to 50% frequently and sometimes on short notice in support of customer needs. Required Qualifications High School Diploma or GED 5+ years of DLS/VRF field experience 5+ years of experience in VRF Controls integration experience 50% travel requirement Preferred Qualifications Troubleshooting all aspects of commercial applied HVAC systems. Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments. Experience in quality improvement position working with warranty data/systems. Experience in a position requiring technical presentations. Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook). Proven examples of demonstrating strong written and verbal communication skills. Pay Range The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability : Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] . We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3  days from Job Posting Date: 21 August 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice . Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.