Documentation Associate

DOCUMENT WITH PURPOSE, DRIVE OPERATIONAL EXCELLENCE! Apply your skills in process mapping, SOP creation, and document management to ensure workflows are clearly documented, consistently maintained, and aligned with business improvements. Guide, Uplift, and Soar in a #GreatPlaceToWork: Health & Security: HMO (up to 2 dependents) + Life Insurance Growth & Development: Training Programs & Learning Opportunities Work-Life Balance: 30 PTOs, Leave Conversion Family Support: Parental & Maternity Benefits Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances Hybrid Work Setup: Onsite for the first 4 months, then switch to a hybrid work after 3rd-month review (3x WFH, 2x RTO) Work Location: Bridgetowne, Quezon City Work Schedule: Monday to Friday | 10:00 AM to 7:00 PM (PH TIME) HAVE WHAT IT TAKES TO BE OUR DOCUMENTATION ASSOCIATE? 1–2 years of relevant experience in process mapping, process documentation, or business process improvement. Bachelor's Degree in Accounting, Finance, Business Administration, or a related field. Experience supporting finance or operational processes is an advantage. Proficient in Microsoft Office Suite, particularly Excel, Word, Outlook, PowerPoint, and Power BI. Strong attention to detail and ability to create clear, accurate, and well-organized process documentation. Good organizational, analytical, and research skills. Strong verbal and written communication skills with the ability to work effectively with different teams. Ability to manage confidential information with professionalism and discretion. DAY IN THE LIFE OF A DOCUMENTATION ASSOCIATE (HYBRID WORK EDITION!) Process Documentation & SOP Development Participate in project meetings to understand departmental workflows and finance-related business processes. Develop process maps that clearly illustrate key activities, decision points, and process flows. Prepare and maintain Standard Operating Procedures (SOPs), documenting step-by-step processes, roles and responsibilities, and operational guidelines. Ensure all documentation is properly formatted, proofread, and updated based on stakeholder feedback. Review & Validation Coordinate with process owners and cross-functional teams to validate process maps and SOPs for accuracy and completeness. Facilitate document reviews with department heads and designated approvers, incorporating revisions as needed. Finalize and secure approval for SOPs in accordance with established documentation standards. Document Control & Compliance Maintain a centralized repository of approved SOPs and process documents, ensuring controlled access for authorized users. Track document versions, revisions, approvals, and review schedules to ensure documentation remains current and compliant. Monitor process changes and update documentation through revalidation, version control, and approval workflows. Continuous Improvement Support process improvement initiatives by identifying documentation gaps and recommending updates to enhance operational efficiency and compliance. Perform other duties related to process documentation and continuous improvement as assigned by the immediate supervisor. GUS Education PH: Empowered by knowledge, guided by heart. A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into a chance to thrive as one through a culture of excellence and collaboration. Big careers start with big learning, and yours could start here. Ready to make your next move? Our 100% remote application process lets you connect with us from anywhere while exploring a career with global impact. Apply now! By submitting your application, you consent to GUS Education PH processing your personal information for recruitment and employment purposes in accordance with applicable data privacy regulations. We are committed to handling all applicant information with the utmost confidentiality and data privacy standards. Please note that all applications are routed through our Applicant Tracking System and are reviewed by our recruitment team. Due to the volume of applications we receive, processing times may vary, but every application is carefully considered.