Inside the Role
The DTNA Parts Academy and Retail Manager is responsible for leading the development, facilitation, and ongoing sustainment of the DTNA Parts Academy training curriculum, while also overseeing the DTNA Parts dealer retail showroom fixture program.
This role focuses on designing and delivering relevant, practical skills and product training through a combination of web-based course development and in-person facilitation. In parallel, the manager partners directly with dealers and agency partners to support the planning and installation of retail showroom parts fixtures, with a particular emphasis on standalone parts stores.
Working cross-functionally across the DTNA aftermarket organization—including Parts Sales, Product Marketing, the DTNA Training Academy, and the dealer network—this role identifies training opportunities, develops engaging content, and executes effective training programs aligned with business objectives.
Additionally, the DTNA Parts Academy and Retail Manager oversees external agency partners, budgets, timelines, and internal resources to successfully deliver programs that strengthen dealer capabilities, enhance the retail environment, and improve the overall customer experience. Travel requirement 40%
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
This position is only open to applicants within the Aftermarket Organization. For specific questions, please contact your HR Business Partner
What You Drive at DTNA
Lead the development, delivery, and continuous improvement of the DTNA Parts Academy training curriculum.
Design and facilitate web-based, virtual, and instructor-led training programs for dealership parts personnel.
Manage training content and course deployment through the DTNA Learning Management System (ARC).
Conduct in-dealership training and support front-line learning initiatives.
Oversee the DTNA Parts Retail Showroom Fixture Program, including planning, implementation, and dealer support.
Manage agency partners, project budgets, timelines, and program execution.
Partner with Parts Sales, Product Marketing, Training Academy, and dealer stakeholders to identify training needs and improve dealer performance.
Track program effectiveness and implement continuous improvement initiatives.
Knowledge You Should Bring
Bachelors degree is required
5-7 years of relevant experience, or 8+ years of relevant experience in lieu of a degree.
Experience in training development, facilitation, instructional design, or learning management systems.
Strong project management, presentation, and stakeholder management skills.
Experience working with dealers, retail operations, aftermarket parts, or customer-facing programs preferred.
Ability to manage multiple projects and work independently with minimal supervision.
Willingness to travel up to 40%.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Detroit, MI US, Fort Mill, SC US, Portland, OR US. Relocation assistance is not available for this position.
Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
This position is
not open
for Visa sponsorship
or
to existing Visa holders
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.