Dutch E-commerce Marketplace - Remote

Are you a Dutch speaker looking to join one of the Netherlands' biggest success stories in e-commerce? Become part of the customer support team behind one of the country's leading online marketplaces, trusted by millions of customers and offering more than 6 million products across books, electronics, entertainment, toys, and much more. If you're passionate about helping people and enjoy working in a fast-paced international environment, this opportunity is for you! Why Join Us? Work for one of the Netherlands' largest and most recognized e-commerce platforms. International and multicultural workplace. Excellent career development opportunities. Paid training and continuous learning. Supportive and collaborative team environment. About the Role As a Dutch Customer Support Specialist , you'll be the first point of contact for customers and marketplace sellers, ensuring every interaction is handled with professionalism, empathy, and efficiency. Your Responsibilities Assist customers via phone, email, and chat with their questions and concerns. Resolve issues related to orders, deliveries, payments, refunds, and returns. Provide support to external marketplace sellers. Help customers with questions regarding digital products and services. Escalate complex cases to the appropriate internal departments. Deliver an outstanding customer experience while representing one of the Netherlands' top online retailers. Native or fluent Dutch (C1/C2). Excellent communication and interpersonal skills. Customer-oriented mindset with strong problem-solving abilities. Good computer skills. Team player with a positive attitude. High School Diploma. EU Passport/ID or a valid Portuguese Residence Permit. Base Salary: 1435€ gross/month Long-Term Career Opportunity Initial 12-month employment contract. 12-month contract extension. Permanent contract after 2 years. Working Schedule 40 hours per week. 8-hour shifts plus a 1-hour lunch break. Rotational shifts, Monday to Sunday. Operating hours between 07:00 AM and 11:00 PM .