Dutch Service Desk Agent

About Cegeka

Cegeka is a leading European IT solutions provider, helping organizations innovate, scale, and deliver future-ready software and digital solutions. We believe technology should empower people and businesses, and we create an environment where collaboration, entrepreneurship, and personal growth are at the heart of everything we do.

As part of our Service Desk team, you will support Cegeka’s client organizations by providing reliable IT assistance, troubleshooting technical issues, and ensuring users receive a smooth and professional support experience.

About the job

As a Dutch Speaking IT Service Desk Agent, you'll be the first point of contact for users, helping them resolve technical issues and ensuring a seamless IT support experience. You will provide assistance through phone, email, and chat, manage support tickets, troubleshoot problems, and follow up until resolution.

No previous IT experience? No problem. Whether you're starting your career in technology or looking for your next professional step, we welcome candidates from different backgrounds who are eager to learn, solve problems, and develop their technical skills. Our team will support your growth and help you build your IT expertise along the way.

What you'll do

• Act as the first point of contact for IT support requests via phone, email, and chat.
• Assist users with technical issues by following structured troubleshooting processes and available knowledge resources.
• Manage and prioritize support tickets, ensuring timely resolution or escalation when required.
• Maintain accurate ticket documentation and update customer records when needed.
• Follow up on requests to ensure users receive timely updates and effective solutions.
• Deliver a professional, customer-focused support experience in every interaction.
• Continuously develop your technical knowledge and contribute to improvements in service delivery.

Requirements

• Advanced or native-level proficiency in Dutch and strong English communication skills.
• Strong customer orientation with excellent written and verbal communication skills.
• A problem-solving mindset and the ability to approach issues in a structured way.
• Interest in technology and willingness to learn IT support processes and tools.
• A proactive attitude, curiosity, and motivation to grow within IT support.

What we offer

• 22 annual vacation days, plus 3 sick days (no medical certificate required).
• An additional seniority day every 3 years with the company.
• Private medical insurance.
• Monthly meal tickets.
• Flexible remote work, guided by our smart working principles and aligned with team goals and business needs.
• A culture focused on collaboration and continuous growth, with customized learning paths, external training providers, and development programs.
• Wellbeing initiatives supporting work-life balance through specialized sessions, webinars, and internal programs based on employee feedback.
• A collaborative culture built around #MomentsThatMatter, including monthly hangouts, team buildings, and team bonding activities.