Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a commercially minded professional to support the management and optimisation of high-value customer contracts, helping to maximise customer value while ensuring contractual obligations are delivered effectively. In this role, you will work with large strategic customers, support commercial strategy execution, identify growth opportunities, and collaborate with internal stakeholders to enhance customer outcomes, retention, and long-term business value. The position offers the opportunity to combine commercial insight, customer engagement, data analysis, and process improvement in a dynamic international environment.
What You’ll Do
- Build strong relationships with customers and stakeholders, ensuring expectations are understood and managed effectively
- Support the commercial management of high-value strategic customer contracts and oversee contractual commercial obligations
- Contribute to the development and execution of commercial strategies for strategic customer accounts
- Identify opportunities to increase customer value through contract optimisation, change management, and business growth initiatives
- Analyse customer and commercial data to support decision-making and deliver actionable insights
- Prepare and deliver customer-facing presentations and participate in customer discussions and review meetings
- Manage complex customer communication cases with professionalism and accuracy
- Support continuous improvement activities by enhancing existing processes and procedures
- Share expertise with colleagues by providing guidance, knowledge transfer, and training support where required
Who You Are
- Experience in commercial operations, customer management, contract management, or a related business function
- Strong data analysis and modelling capabilities with the ability to translate insights into commercial recommendations
- Experience supporting change management, problem management, incident management, or project coordination activities
- Strong communication, stakeholder management, relationship-building, and presentation skills
- Proficiency in Microsoft Excel, Access, and PowerPoint
- Strong organisational skills with a high level of accuracy and attention to detail
- Analytical mindset with effective problem-solving and facilitation capabilities
- Fluent English and Dutch language skills
- Typically, 5-8 years of relevant professional experience
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's In It For You
- Opportunity to work with large strategic international customers and high-value commercial contracts
- Exposure to commercial strategy development, contract optimisation, and customer value creation.
- Collaboration with diverse stakeholders across markets and business functions
- Opportunity to influence customer retention, revenue growth, and process improvement initiatives
- Development of advisory and customer engagement capabilities within a global organisation
- A dynamic and collaborative work environment that fosters innovation and continuous improvement
- The chance to influence customer experience and product optimisation at scale
- A dynamic environment where innovative ideas are always welcome
- A collaborative community where your professional goals and work are supported by a diverse team
- Access to internal and external trainings via other providers
- A supportive internal coaching and mentoring culture
- Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
- Cafeteria package
- Private Medical Services
- Employee Assistance Program to support your well-being and mental health
- Life and accident insurance
- You can work remotely overseas for 20 days a year
- 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
- You and your family members can enjoy several discounts from our partners
- You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
What Skills You Will Learn
- Advanced commercial contract management techniques
- Strategic customer relationship management and stakeholder engagement
- Commercial analysis, reporting, and customer modelling
- Revenue growth identification and contract optimisation methodologies
- Process improvement and change management practices
- Customer presentation, communication, and business advisory skills
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Follow us on social media
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/