Location: Greece
Work Model: Remote within Greece after successful completion of training
Employment Type: Full-time
Relocation: Relocation support available for eligible EU passport holders
About the Role
We are looking for a Dutch-Speaking Customer Support Representative to join an international customer service team based in Greece.
In this role, you will provide professional and customer-focused support to Dutch-speaking customers, assisting them with inquiries and ensuring a positive customer experience. You will communicate with customers through the relevant support channels and provide accurate, timely, and effective solutions.
This opportunity is suitable for candidates who are already based in Greece and are looking for a remote position, as well as candidates currently living in another EU country who are interested in relocating to Greece.
Candidates relocating to Greece will initially work from the office and will receive support and guidance to transition to a remote working arrangement after successfully completing the required training and meeting the applicable operational requirements.
Key Responsibilities
- Provide high-quality customer support in Dutch through phone, email, chat, or other assigned communication channels.
- Respond professionally and efficiently to customer inquiries.
- Identify customer needs and provide accurate and appropriate solutions.
- Handle customer concerns, requests, and complaints in line with company procedures.
- Maintain a positive, professional, and customer-oriented approach during all interactions.
- Record customer information and update relevant internal systems accurately.
- Follow established processes, quality standards, and performance requirements.
- Collaborate effectively with team members and internal departments when necessary.
- Contribute to customer satisfaction by delivering efficient and high-quality service.
- Participate actively in onboarding, training, coaching, and continuous development activities.
Candidate Requirements
- Fluent or native-level Dutch language skills, both written and spoken.
- Good communication skills in English.
- Previous experience in customer service, contact centres, or customer support is an advantage but may not be mandatory.
- Strong communication, active listening, and interpersonal skills.
- Customer-focused and solution-oriented mindset.
- Ability to work independently and manage responsibilities effectively in a remote environment.
- Good organizational and time-management skills.
- Comfortable using computers, digital systems, and multiple applications.
- Ability to remain professional and calm when handling challenging customer situations.
- Willingness to work according to the assigned schedule and operational requirements.
Remote Work and Relocation ConditionsCandidates Already Based in Greece
Candidates who are already legally residing in Greece may be eligible to work remotely from Greece, subject to the company’s operational requirements and successful completion of the onboarding process.
Candidates Relocating to Greece
Candidates who are currently based in another EU country may apply and receive relocation assistance, subject to eligibility and the company’s relocation policy.
Relocating candidates will initially work from the company’s office in Greece. Following the successful completion of training and the required onboarding period, assistance will be provided to support the transition from office-based work to a remote working arrangement, subject to performance, operational needs, and company approval.
Relocation Eligibility
- Relocation support is available only to candidates holding a valid EU passport or EU citizenship.
- Candidates requiring visa sponsorship or a work permit are not eligible for the relocation package.
- Candidates must be legally eligible to live and work in Greece.
What We Offer
- Opportunity to work for an international and multicultural organization.
- Remote work opportunity for eligible candidates already based in Greece.
- Relocation assistance for eligible EU passport holders moving to Greece.
- Office-based onboarding and training for relocating candidates.
- Support with the transition from office-based work to remote work after successful training.
- Comprehensive onboarding and professional training.
- Continuous coaching and career development opportunities.
- A dynamic and supportive international working environment.
Please note: Remote work is available only from within Greece. The transition from office-based work to remote work is subject to successful completion of training, performance requirements, operational needs, and company approval.