E-Commerce Account Manager

About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value-driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job purpose:
The E-Commerce Account Manager will be responsible for managing and growing Paymob’s portfolio of e-commerce merchants by building strong relationships, driving transaction growth, and identifying opportunities to increase merchant engagement and revenue. The role will act as a strategic partner to merchants, understanding their business needs and ensuring they maximize the value of Paymob’s payment solutions.
RESPONSIBILITIES

• Manage and develop a portfolio of e-commerce merchants, building strong and long-term business relationships.
• Act as the main point of contact for assigned merchants and ensure a high level of customer satisfaction.
• Drive merchant growth by identifying opportunities to increase transaction volumes, payment adoption, and overall revenue.
• Analyze merchant performance, transaction trends, and business KPIs to identify growth opportunities and areas for improvement.
• Develop and execute account growth plans aligned with merchants’ business objectives.
• Identify upselling and cross-selling opportunities across Paymob’s products and payment solutions.
• Work closely with internal teams including Product, Operations, Customer Success, Risk, Finance, and Technical teams to resolve merchant issues and ensure smooth operations.
• Monitor market trends, competitors, and e-commerce developments to identify new business opportunities.
• Prepare regular business reviews and performance reports for key merchants.
• Support merchants with payment-related challenges and ensure timely resolution of escalated issues.
• Negotiate commercial terms and support contract renewals where applicable.
• Maintain accurate and up-to-date merchant information, activities, opportunities, and pipeline on CRM systems.
• Contribute to strategic initiatives aimed at improving merchant retention, engagement, and revenue growth.
  
  
  

REQUIREMENTS

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
• 2–4 years of experience in Account Management, E-Commerce, Business Development, Merchant Acquisition, or Sales.
• Proven experience managing and growing a portfolio of business accounts.
• Strong understanding of the e-commerce and digital payments ecosystem.
• Strong commercial and analytical mindset with the ability to interpret business and transaction data.
• Excellent communication, negotiation, and relationship-management skills.
• Ability to identify business opportunities and convert them into measurable growth.
• Strong problem-solving and stakeholder-management skills.
• Customer-focused with strong ownership and follow-up capabilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in Microsoft Excel and presentation tools.
• Fluency in English and Arabic is preferred.
  
  
  

BENEFITS

• We offer competitive compensation packages and performance-driven incentive programs.
• We offer a flexible hybrid work model that supports both in-office collaboration and remote productivity.
• We invest in continuous career coaching to support your growth and long-term development.
• We collaborate across borders, embracing diversity and shared success.