E-Commerce Operations & Customer Experience Coordinator

About the Role We are seeking a friendly, customer-focused, and highly organized professional to join our growing Premium fashion brand. As an E-Commerce Operations & Customer Experience Coordinator, you will play a key role in delivering exceptional customer experiences by managing customer inquiries, coordinating order-related requests, and ensuring seamless communication across all touchpoints. Key Responsibilities Respond to customer inquiries via email, chat, and outbound calls (when required) in a timely and professional manner. Assist customers with order status updates, deliveries, exchanges, returns, and product-related inquiries. Handle customer concerns and complaints with empathy, professionalism, and a solution-oriented approach. Monitor customer cases and ensure all follow-ups are completed accurately and within the required timelines. Create a seamless and premium customer experience across every interaction. Build and maintain positive relationships with customers while representing the brand's values. Accurately document customer interactions and case resolutions. Collaborate with internal teams to resolve customer issues efficiently and effectively. Meet customer satisfaction, service quality, and response time targets. Requirements Female Saudi National. Proven experience in customer service, customer experience, operations coordination, or a related role. Previous experience in fashion retail, e-commerce, or online brands is highly preferred. Excellent written and verbal communication skills in English. Friendly, professional, and customer-centric communication style. Strong problem-solving, organizational, and conflict-resolution skills. Ability to work independently in a remote environment. Flexible, adaptable, and comfortable working in a fast-paced setting. High attention to detail and ability to manage multiple priorities. Good understanding of e-commerce operations, online shopping journeys, and order fulfillment processes. What We Offer Flexible remote working arrangement. Opportunity to join a fast-growing fashion e-commerce brand. Supportive, collaborative, and dynamic team culture. Career growth and professional development opportunities. A chance to make a meaningful impact on the customer experience journey