E-commerce Operations & Sales Manager (experience as a team leader is required)

Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking Manage vendor order processing and ensure timely procurement of products Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates Respond to customer calls, emails, and inquiries while supporting sales conversion efforts Oversee Amazon marketplace operations and platform performance Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives Support parts sourcing, staff training, and operational guidance when needed Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth Hard Requirements: Minimum 3+ years of experience in e-commerce operations, sales management, or operations leadership Proven experience managing online stores, order fulfillment, and marketplace platforms (Amazon, Facebook Marketplace, etc.) Strong knowledge of shipping operations, carrier systems, and logistics coordination Experience supervising remote teams and tracking productivity through tools such as Hubstaff or similar platforms Strong understanding of sales reporting, KPI management, and revenue tracking Experience with website product management, pricing updates, and category organization Excellent written and verbal English communication skills Strong leadership, problem-solving, and decision-making abilities Highly organized with strong multitasking skills in a fast-paced environment Advanced proficiency in spreadsheets, reporting tools, CRM systems, and e-commerce software Automotive parts or aftermarket industry experience is strongly preferred Reliable internet connection and ability to work aligned with business operating hours as required Schedule: HOURS/WEEK: 40 hours per week SCHEDULE: Monday to Saturday 9AM - 6PM Eastern Standard Time Zone