＜ポジションサマリー＞
- 人気デパコスのECサイト運営
- 日本語・英語力が活かせる
- リモートワーク制度あり
【応募資格】
- Fluent level Japanese; Business level English.
- 1~2+ years of experience in E-commerce, or Website Operations.
- Knowledge of e-commerce merchandising and online promotional mechanics.
- Experience of managing SFCC (Salesforce Commerce Cloud) is a plus.
- Strong project coordination and stakeholder management skills.
- Detail-oriented with strong organizational abilities.
- Comfortable working in a fast-paced and cross-functional environment.
- Good analytical mindset and proficiency in Excel.
【仕事内容】
■Job Summary
Reporting to the E-Commerce Project Manager, this role is responsible for supporting the daily operations and commercial activation of the brand website
The position will work closely with HQ E-commerce teams and local cross-functional stakeholders to deliver exceptional customer experience on the site and support the achievement of e-commerce business objectives.
This role plays a key part in website performance monitoring, SFCC operation and promo on setup, campaign execution, product launches, SEO optimization, and continuous website enhancements.
■Responsibilities
E-commerce Website Operations
- Support daily operations and maintenance of the website.
- Manage website content updates including info text banner, generosity pages, sampling and GWP information, internal search optimization, FAQ pages.
- Ensure website information accuracy across product assortment, pricing, inventory status and promotional messaging.
- Conduct regular website QA checks to ensure optimal customer experience and site performance.
- Coordinate issue tracking and resolution with HQ and technical partners.
E-commerce Order & Fraud Monitoring
- Monitor daily online orders and identify suspicious transaction patterns.
- Perform fraud screening and verification checks in accordance with internal guidelines.
- Coordinate with Customer Service, Finance, Payment Service Providers, and Logis cs teams to investigate and resolve potentially fraudulent orders.
- Escalate high-risk cases and recommend preventive actions to minimize fraud exposure.
SFCC Promo on & Campaign Setup
- Support SFCC promotion configuration and validation
- Coordinate campaign setup timelines with HQ E-commerce and Beauty Tech teams to ensure timely and accurate execution.
- Perform pre-launch and post-launch testing to ensure promo on accuracy.
- Monitor campaign execution and escalate any issues promptly.
Product Launch & translation Coordination
- Coordinate online launch preparation for new products, seasonal collections and exclusive online offers.
- Coordinate with translation agencies, Product Marke ng and RAQA teams to ensure the accuracy and timely delivery of all product page translations.
- Monitor website merchandising performance and recommend optimization opportunities.
Cross-functional Project Coordination
- Act as key coordinator between internal teams
- Track project timelines and ensure deliverables are completed on schedule.
- Facilitate communication and follow-up among stakeholders.
E-commerce Performance Monitoring
- Support daily monitoring & reporting of key website KPIs
- Assist in identifying opportunities to improve website performance and commercial efficiency.
Customer Experience Optimization
- Support continuous improvement of online customer journeys.
- Coordinate testing of new website functionalities and enhancements.
- Monitor customer feedback related to website experience and online services.
SEO & Search Visibility Support
- Support the E-Commerce Project Manager in driving SEO and search visibility initiatives for the website.
- Coordinate with HQ, agencies and cross-functional teams on SEO optimization projects and implementation follow-up.
- Monitor key search performance indicators, including organic traffic, keyword rankings, search visibility and conversion performance.
- Support content optimization initiatives to improve website discoverability across search engines and emerging AI-driven search experiences.
- Consolidate performance reports and provide actionable insights for continuous optimization.
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【企業の特徴】外資系ラグジュアリーコスメブランド
【給与】500-700万円 （スキル・経験により決定）
【Job Reference ID】: JO-2608-281855
【英語力】: ビジネスレベル
【日本語力】: Fluent – Native level (Equivalent to JLPT N1)
【待遇・福利厚生】: リモートワーク制度（ハイブリッド勤務） 社会保険完備
【休日休暇】: 完全週休二日制（土曜、日曜、祝日）、年末年始休暇、年次有給休暇
【選考プロセス】 : 書類選考、面接数回を予定
雇用形態 : 正社員