eCommerce Apps Support Analyst

eCommerce Apps Support Analyst Summary: Excellent opportunity to support eCom and Digital applications used within an iconic Australian owned global retail business Australian owned global retail business Career Progression A vibrant, team culture where we embrace pace, encourage new ideas & leadership Who We Are: We are an iconic Australian owned global retail organisation that includes Australia’s most successful retailers encompassing the Spotlight, Harris Scarfe, Mountain Designs & Anaconda brands the eCommerce team plays an integral role in supporting organisational growth through assisting our leaders to ensure a streamline outcome across online and fulfilment of orders. It’s a hands-on, fast-paced culture that rewards initiative and great ideas – and like any family, we back you to achieve your potential with excellent training and career development opportunities. What You Will Be Doing: 2nd level systems support and problem resolution in accordance with SLAs to ensure system availability Monitor and ensure the operation of critical eCommerce and Digital IT systems Escalation of resolution to next level support or third party Liaising with users to obtain specific details about a problem or request Call administration - Maintain an up-to-date status of a logged issue/request Daily checks and data reprocessing when errors occur Liaise with the Test Team to ensure continuous improvement of test scripts to minimise support issues Work with and train users to leverage SRG digital systems to meet business objectives About You: Must have 3+ years’ experience supporting eCommerce platform, ideally Hybris / SAP Commerce or CommerceTools Must have hands-on experience with SQL scripting and analysing logs to help trouble shoot Excellent analytical, problem solving and consulting skills Identify and resolve web content and functional issues Liaise with the developers and vendors to resolve more complex issues Experience working in a team-oriented, collaborative environment Strong problem solving and customer service skills to manage internal and external customers Ability to articulate ideas, challenge thinking and influence outcomes within the business function Excellent communication skills – listening, written and verbal Demonstrated ability to work under pressure, work to deadlines and multi task under limited supervision Experience working with Incident Management systems Experience working with monitoring tools such as New Relic, Pingdom, Google Analytics, etc Experience working with collaboration tools such as JIRA, Confluence, Slack, etc. Desirable – knowledge about AWS Desirable – experience working in a retail business Benefits: Supportive working environment with career opportunities across SRG A varied, exciting and ever evolving retail environment A chance to learn and grow your career in your chosen domain A vibrant, team orientated culture where we embrace pace and encourage new ideas Role type Digital Marketing Role E-commerce Marketing Manager Locations Uptown Place, Bonifacio Global City, Taguig Remote status Hybrid Work Schedule 06:00am - 03:00pm Manila Shifting Schedule? No Shifts with Daylight Savings? Yes About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.