Description
About the Job:
The Ecommerce Marketplace Specialist owns day-to-day marketplace operations across TikTok Shop and other marketplace channels while supporting business growth through product launches, affiliate programs, merchandising, and operational excellence. This role partners closely with cross-functional teams to optimize marketplace performance, improve the customer experience, and identify opportunities for growth.
What You’ll Do
Marketplace Operations
· Own daily marketplace operations across TikTok Shop, DoorDash, Uber, and other marketplace partners.
· Manage product assortment, pricing, promotions, and merchandising to ensure accurate and engaging customer experience.
· Lead product launches, seasonal campaigns, and marketplace merchandising updates.
· Resolve catalog, feed, and operational issues in partnership with internal teams and external vendors.
· Partner with the Drop Ship Specialist to support key launches, peak seasons, and operational priorities as needed.
· Monitor marketplace performance and recommend opportunities to improve sales, conversion, and operational efficiency.
TikTok Affiliates & Creator Support
· Own execution of the TikTok Shop Affiliate Program.
· Recruit, onboard, and manage creator partnerships.
· Coordinate creator campaigns, product sampling, and TikTok LIVE activations.
· Analyze affiliate performance and recommend optimizations to drive growth.
Reporting & Insights
· Track marketplace KPIs and prepare recurring performance reports.
· Analyze sales, traffic, conversion, and assortment performance to identify trends and opportunities.
· Provide data-driven recommendations that support business planning and growth initiatives.
What It Takes to Join
· Bachelor's degree in Business, Marketing, Merchandising, or a related field, or equivalent experience.
· 3–5+ years of experience in ecommerce, marketplace operations, digital merchandising, social commerce, or a related field.
· Experience managing marketplace platforms such as TikTok Shop, Amazon, Walmart Marketplace, or similar.
· Strong understanding of ecommerce merchandising, product catalogs, pricing, promotions, and marketplace operations.
· Experience with Feedonomics or similar feed management tools preferred.
· Strong analytical skills with the ability to translate data into actionable recommendations.
· Advanced proficiency in Excel or Google Sheets; experience with reporting and analytics tools is a plus.
· Excellent organizational and project management skills with the ability to manage multiple priorities.
· Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.
· Experience with Salesforce Commerce Cloud is a plus.
· Flexibility to support peak business periods, including holiday seasons.