Ecommerce Operations Specialist

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. Help power the ecommerce engine behind our fast-growing, trend-driven brand. We're looking for an Ecommerce Operations Specialist to optimise our Shopify ecosystem, improve operational efficiency, and help deliver an exceptional online shopping experience across our AU, US and UK storefronts. Working cross-functionally with teams including Ecommerce, Development, Marketing, SEO, CRM, CX and Site Merchandising, you'll play a key role in keeping our ecommerce platform running smoothly while identifying smarter ways to work through automation and AI. If you're passionate about ecommerce, enjoy solving complex problems, and love finding more efficient ways to work, we'd love to hear from you. What you'll be doing: Maintain and optimise our Shopify platform across multiple regions. Manage product data, merchandising rules and site updates. Coordinate development projects from briefing through to QA and deployment. Monitor integrations, troubleshoot issues flagged by customers and team members and support platform improvements. Build reports and dashboards to provide insights and improve ecommerce performance. Identify opportunities to automate manual processes using Shopify Flow and AI tools like Claude. Partner with cross-functional teams to support ecommerce initiatives and deliver a seamless customer experience. What success looks like: Our ecommerce platform runs accurately, efficiently and reliably. Reporting provides actionable insights that improve performance. Automation reduces manual work and increases operational efficiency. Technical issues are resolved quickly with minimal customer impact. Strong collaboration across teams delivers an exceptional online experience. Skills & experience: 2–3+ years' experience in an Ecommerce Operations or Ecommerce Specialist role. Strong Shopify knowledge and experience managing ecommerce operations. Experience with Shopify Flow or similar automation tools. Experience coordinating development projects and working with developers. Knowledge of GA4 and ecommerce reporting. Strong analytical, organisational and problem-solving skills. Comfortable using AI tools such as Claude to improve productivity and workflows. Excellent communication skills with the ability to work across multiple teams We recognise that asking you to give 100% of yourself on a daily basis requires us to offer an amazing opportunity. Competitive salary package. Flexible working arrangements. Access to a best in class parental leave and family planning program. Exceptional employee discount program. A stunning newly renovated office in beautiful Burleigh Heads; Work as part of a team of dedicated individuals focused on doing their best each day. Staff social activities. Monthly birthday celebrations. Aside from the amazing tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business. Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better. #PrincessPolly #PursueYourPassion #PrincessPollyCareers