Ecommerce Specialist (Amazon & Walmart)

Position Type: Full-Time Location: Philippines (Remote) Schedule: Monday to Friday, 8AM-4PM EST / 7AM - 3PM EST About the Company Our client is a leading women’s wellness brand dedicated to empowering women through every stage of their health journey. They offer a range of high-quality, thoughtfully designed products that address unique needs—from fertility, pregnancy, and postpartum to overall well-being. Guided by a mission to honor God and support women, they are committed to providing natural, effective solutions that help women thrive. As the business continues to scale, they are investing heavily in their digital infrastructure and customer experience to support growth across multiple online channels, including Shopify, Amazon, Walmart Marketplace, and TikTok Shop. To support this expansion, they are seeking talented professionals to enhance their e-commerce platform, optimize site performance, and deliver a seamless online shopping experience. About the Role As the Ecommerce Specialist , you are the operational backbone driving revenue, catalog integrity, and account health across Amazon and Walmart. You will execute targeted promotional campaigns, monitor competitive listings, and optimize sales trends through weekly data analytics. Additionally, you will protect bottom-line profitability by leading end-to-end FBA/WFS inventory reconciliations, managing Seller Support cases, and ensuring strict policy compliance across both marketplaces. Responsibilities Pricing & Promotional Management: Configure, schedule, and track promotional campaigns (e.g., Prime Day, Deals, Coupons) across Amazon and Walmart. Analyze promotion performance and present strategic recommendations to maximize margin and revenue. Reimbursements & Claims Operations: End-to-end management of inventory reconciliation for Amazon (FBA) and Walmart (WFS). Track shipment discrepancies, lost/damaged units, under-received stock, and lead ticket cases to complete financial recovery. Data & Analytics Reporting: Aggregate and refresh performance metrics weekly. Conduct sales trends and conversion rate analyses to generate clear, actionable insights for channel optimization. Marketplace Brand & Competitive Monitoring: Perform regular audits of product ratings, customer reviews, and feedback. Monitor listings for unauthorized sellers, MAP violations, and competitive movement across both channels. Account Health, Catalog Operations & Case Management: Support the E-commerce Manager in maintaining optimal account health metrics and policy compliance. Manage end-to-end item setup, listing troubleshooting, and catalog integrity. Actively open, track, and escalate Seller Support tickets across Amazon and Walmart to drive swift resolution on stranded inventory, detail page updates, and system-level glitches. Competencies and Qualifications Must-Have 3–5 years of direct experience managing Amazon (Amazon Seller Central or Vendor Central) Direct experience managing Walmart Marketplace accounts is an advantage In-depth knowledge of Amazon and/or Walmart portal navigation, flat-file listing creation/troubleshooting, FBA/WFS inventory management, and dispute processes. Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, formulas) with strong ability to interpret sales, inventory, and promo data into actionable recommendations. Proven experience managing claims, auditing inbound shipments, and successfully recovering lost funds from marketplace providers. Proven experience in managing end-to-end promotional campaigns across Amazon and/or Walmart by configuring schedules, analyzing performance metrics, and delivering strategic recommendations to maximize revenue and profitability Strong persistence and communication skills to navigate Seller Support ticket escalation systems through to successful resolution. Key Qualities Proactive problem-solver Strong attention to detail Self-starter with high ownership Adaptable and resourceful Customer-focused mindset Strong critical thinker Collaborative team player Comfortable working in a fast-paced growth environment What We Offer 100% Remote Work – Work from anywhere in the Philippines. Career Growth Opportunities – Gain hands-on experience, and continuous learning. Collaborative & Innovative Team – Work alongside skilled professionals who value excellence. Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.