Edtech Admissions Counsellor

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Edtech Admissions Counsellor

Type: Full Time

Experience: 1-3 Years

Location: Kanpur/Remote

Job Overview

We are seeking a dynamic and learner-focused Admissions Counsellor to drive enrolments for E&ICT Academy, IIT Kanpur's educational offerings. The ideal candidate will proactively engage prospective learners, guide them towards the right courses, and ensure a high standard of service throughout their journey.

Key Responsibilities

• Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring consistent follow-ups.
• Course Guidance: Understand student requirements and assist them in choosing the most suitable E&ICT Academy courses or programs based on their goals and background.
• Upselling & Cross-Selling: Identify and act on opportunities to recommend additional or alternative programs that add value to the learner's experience.
• Process Adherence & Reporting: Maintain strict adherence to internal sales processes and submit timely and accurate activity reports.
• Learner-Centric Approach: Provide exceptional service with a focus on understanding and fulfilling learners' expectations.
• Issue Resolution: Address and resolve escalations promptly to ensure high satisfaction and learner retention.
  
  

Required Skills & Qualifications

• Customer-first mindset with a strong problem-solving attitude.
• Bachelor's degree in any discipline.
• 1–3 years of experience in EdTech counselling or consultative sales roles.
• Strong communication and interpersonal skills.
• Proven ability to meet or exceed performance targets.
• Familiarity with CRM tools and reporting systems (Leadsquared preferred).
  
  

Apply Now

Job Overview

We are seeking a dynamic and learner-focused Admissions Counsellor to drive enrolments for E&ICT Academy, IIT Kanpur's educational offerings. The ideal candidate will proactively engage prospective learners, guide them towards the right courses, and ensure a high standard of service throughout their journey.

Key Responsibilities

• Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring consistent follow-ups.
• Course Guidance: Understand student requirements and assist them in choosing the most suitable E&ICT Academy courses or programs based on their goals and background.
• Upselling & Cross-Selling: Identify and act on opportunities to recommend additional or alternative programs that add value to the learner's experience.
• Process Adherence & Reporting: Maintain strict adherence to internal sales processes and submit timely and accurate activity reports.
• Learner-Centric Approach: Provide exceptional service with a focus on understanding and fulfilling learners' expectations.
• Issue Resolution: Address and resolve escalations promptly to ensure high satisfaction and learner retention.
  
  

Required Skills & Qualifications

• Customer-first mindset with a strong problem-solving attitude.
• Bachelor's degree in any discipline.
• 1–3 years of experience in EdTech counselling or consultative sales roles.
• Strong communication and interpersonal skills.
• Proven ability to meet or exceed performance targets.
• Familiarity with CRM tools and reporting systems (Leadsquared preferred).