#EG Business Analyst

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. As a Business Analyst, you will be responsible for gathering, analysing and formalising user’s business requirements and processes, evaluating feasibility of implementation and managing scope of project. What will you do? Conduct requirement gathering sessions. Conduct gap analysis of current business processes to identify AI-driven improvement opportunities. Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project. Work with UI/UX designers to implement business requirements and; Prepare project documentation such as Requirement Specifications/Use Case Specifications etc. Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues. Develop technical design specification and translate technical design into process/program specifications. Involved in the design review session. Ability to develop acceptance criteria or test specs in relation to requirements for business users to review and sign off Assist in the integration testing, system testing, User Acceptance Test & implementation activities. Prepare user manual and operations manual, and plan & facilitate training of users and operators. Provide post implementation support (including production support and service requests). Escalate and discuss critical issues such as scope creep with the relevant managers. The ideal candidate should possess: Typically 3+ years IT working experience Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent Good understanding of Software Development Life Cycle (SDLC) processes Ability to produce specifications for documentations and implementations Experience in IT business analysis techniques Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques. Ability to lead, develop and maintain respectful and trusting relationship Proficient in written and spoken English Able to travel as required What will make you stand out from other candidates: Experience with running Agile projects Experience with projects involving data analytics Why Join NCS Lead high-impact AI management consulting programs for major enterprises and public sector clients. Shape enterprise strategies and governance frameworks that drive real transformation. Work with a talented, multidisciplinary team in a collaborative environment. Competitive compensation and strong professional development support. We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about us at ncs.co and visit our LinkedIn career site. Scam Alert We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources. Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].