EHR Implementation Analyst

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Position Summary The EHR Implementation Analyst plays a key role in delivering healthcare technology solutions that connect providers, laboratories, and clinical systems. This position supports the implementation, testing, and maintenance of electronic health record (EHR), laboratory information system (LIS), and related healthcare integrations to ensure the accurate and efficient exchange of clinical information. Working closely with clients, vendors, and internal teams, this role supports interface implementations from planning through production while helping resolve technical issues and improve the overall client experience. This is an excellent opportunity for a healthcare IT professional looking to build expertise in interoperability, systems integration, and implementation project delivery. Location: Dallas, TX (Remote) Full-Time | Benefits Eligible What We're Looking For We're seeking a collaborative and detail-oriented professional who enjoys solving technical challenges and helping clients succeed. The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. The successful candidate will bring: Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. Strong organizational and time-management abilities. A customer-focused approach with a commitment to service excellence. The ability to manage multiple projects and competing priorities effectively. Attention to detail and strong follow-through. The ability to collaborate effectively with both technical and non-technical stakeholders. An interest in healthcare technology, systems integration, and interoperability. What You'll Do Implementation & Project Support Support the implementation of EHR, LIS, and other healthcare system interfaces. Configure, test, validate, and document interface solutions. Partner with clients, vendors, and internal teams to gather requirements and support successful project execution. Monitor project milestones, communicate project status, and escalate risks or issues when needed. Ensure implementations are completed accurately, on schedule, and in accordance with quality standards. Technical Support & Troubleshooting Support healthcare interoperability initiatives, including HL7-based interfaces. Troubleshoot interface connectivity issues, including SFTP and VPN connections. Provide Level II support for production interfaces and implementation-related issues. Collaborate with Client Support, Help Desk, and technical teams to resolve complex system issues. Participate in root cause analysis and continuous improvement efforts. Documentation, Compliance & Process Improvement Maintain implementation documentation, testing records, and project deliverables. Support compliance with HIPAA and applicable healthcare regulations. Identify opportunities to improve implementation processes and workflows. Participate in special projects and other duties as assigned. Qualifications Education Bachelor's degree in Information Systems, Healthcare Informatics, Computer Science, or a related field, or an equivalent combination of education and experience. Experience 1-3 years of experience in healthcare IT, systems implementation, technical support, or a related field. Experience supporting healthcare applications, EHR platforms, or clinical systems preferred. Preferred Knowledge & Skills Familiarity with HL7 standards and healthcare interoperability concepts. Experience with interface engines, such as Corepoint, preferred. Understanding of laboratory information systems (LIS) and clinical workflows preferred. Knowledge of networking concepts, including SFTP and VPN connectivity. Experience gathering requirements, documenting technical solutions, and supporting implementation projects. Scheduled Weekly Hours: 40 Work Shift: Job Category: Information Technology Company: Sonic Healthcare USA, Inc Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.