Electronic Delivery Support

Electronic Delivery Support Join us! Drive global film delivery. Elevate the cinema experience. Join MPS as Electronic Delivery Support assist the Electronic Delivery Lead and Distribution team in supporting all areas of electronic sends, providing 1st and 2nd line support to the exhibitors and distributors. What You’ll Do: Monitoring the MPS distribution platform and providing 2nd line support to internal teams and exhibition customers alike, for any sites presenting issues such as being offline, internal content transfer issues, etc. Provide management and support for our exhibition customers during live broadcasts. Work with partners to support new AV equipment for our joint customers. Supporting Asset Management team with efficient management of electronic content deliveries to ensure a “no black screen” policy and efficient delivery of film content. Monitoring Electronic Content Delivery hardware (Filmvault/LANsat) ensuring that any faults are dealt with within the SLA. Maintain a minimum of 95% online hardware SLA. What You’ll Bring: An understanding of Digital Cinema Intiative (DCI) standards Proficient in the Microsoft suite including Excel, PowerPoint, Word, etc. Good level of attention to detail and a keen eye for spotting potential issues Why MPS? Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide As an Electronic Delivery Support , you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart: Brand Ambassador : You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do. Exceptional Communicator : Clear, confident, and articulate across written and verbal channels. Customer-Centric : You go the extra mile to deliver outstanding service, with a meticulous eye for detail. Organised Multitasker : You thrive in fast-paced environments, managing multiple priorities with precision. Time-Smart : You know how to prioritise and deliver on time—every time. Adaptable & Calm Under Pressure : You stay cool, flexible, and focused when things shift or escalate. Solution-Oriented : Quick to spot issues and quicker to resolve them with practical, thoughtful solutions. Strong Interpersonal Skills : You build trust with clients, partners, and teams, and you’re a great listener. Discreet & Reliable : Trusted with confidential information and always act with integrity. Tech-Savvy : Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel. Industry Knowledge : Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space. Detail-Driven : You care about accuracy—nothing slips through the cracks. Culturally Aware : You bring inclusivity and empathy to your global interactions. Positive & Proactive : A team player who’s motivated to make a meaningful impact. Strong Communication Skills : Able to convey technical and operational information clearly to both technical and non-technical audiences. Qualifications/Experience Experience working with ISP’s Experience working with IT systems such as Linux and Putty Experience working within the film/digital cinema industry Experience working within a technical, customer-facing team Benefits Access to EOT(Employee Ownership Trust) tax-free bonus 25 days' Annual Leave Enhanced Parental Leave Enhanced Sick Leave Retention recognition - extra perks at key milestones: from increased employer pension to private medical care Birthday or work anniversary day off on us Cinema perks, including access to premieres and special screenings Rental Housing Deposit Support Access to hybrid and remote working arrangements Volunteering Day off Department Fulfilment Locations London Remote status Hybrid About MPS Limited Working with customers through creativity and technology to showcase cinematic stories around the world. Founded in 2005 Co-workers 140 and growing