Eligibility Process Associate (PA) - PH

About Us Founded in 2012 by Franchesca Van Buren, Esq. , Insight Therapy Solutions is a leading telehealth provider delivering high-quality, accessible mental health care across the United States. We offer secure online therapy sessions for individuals, couples, and families, empowering clients to receive care wherever they are. Our mission is to break barriers to mental health support through compassion, inclusivity, and innovation. We are proud to serve diverse communities with licensed clinicians who specialize in evidence-based, client-centered care. At Insight, we believe that healing begins with connection, within ourselves, within our team, and with the people we serve. Together, we’re redefining what it means to care in the digital age. Job Description This is a remote position. Company Overview Insight Therapy Solutions is a growing behavioral health organization dedicated to helping people access the care they need. Since 2012, we've combined compassionate service, strong clinical support, and operational excellence to create a positive experience for both clients and team members. Position Overview We are looking for a detail-oriented and motivated Eligibility Process Associate (PA) to join our Revenue Cycle Management (RCM) team. In this role, you will verify patients' insurance eligibility and benefits, maintain accurate documentation, and support the billing process to help ensure a smooth and efficient revenue cycle. Key Responsibilities Verify patients' insurance eligibility and benefits. Review insurance coverage, copays, deductibles, coinsurance, and authorization requirements. Contact insurance payers to confirm eligibility and benefit information. Accurately document eligibility details in internal systems. Maintain accurate Revenue Cycle Management (RCM) records. Collaborate with the Billing, Front Desk, and Credentialing teams. Identify discrepancies and escalate issues when necessary. Meet productivity, accuracy, and quality standards while ensuring compliance with company policies. Skills/Knowledge Basic knowledge of medical billing, insurance eligibility, or Revenue Cycle Management (RCM). Strong attention to detail and organizational skills. Excellent verbal and written communication skills. Proficiency in Google Workspace, healthcare systems and related applications. Ability to analyze information and resolve discrepancies. Ability to work independently and collaboratively in a remote environment. Willingness to learn and adapt in a fast-paced setting. Qualifications/Requirements High school diploma or equivalent. Bachelor's degree in a related field (preferred) Strong organizational, documentation, and communication skills. Proficiency in Google Workspace and related applications. Reliable internet connection and a dedicated remote workspace Experience with insurance eligibility verification, medical billing, or Revenue Cycle Management. Experience using healthcare systems, EHRs, or insurance payer portals. Why Join Us? 100% Remote (Work from Home) Be part of a mission-driven organization making mental healthcare more accessible. Work alongside a collaborative, supportive, and passionate team. Help support the financial operations that enable our clinicians to focus on delivering exceptional patient care Perks & Benefits Paid Time Off (PTO, 10 days annually) Paid U.S. holidays Paid birthday leave Monthly health stipend Parental leave​ Work Hours Full-Time Monday – Friday 8:00 AM – 5:00 PM Pacific Time (U.S.) (1 hour lunch break) 100% Remote (Work from Home)