Email & SMS Specialist / Associate

Join a team that puts people at the center of everything. At TLNT, we believe that recruitment is more than just filling roles — it’s about connecting humans with humans. We’re a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.

About our partner: Join a DTC performance marketing agency running paid media, lifecycle, and creative strategy for a portfolio of consumer brands — including well-known names in beauty and household. Alongside the agency, they're building an AI-powered growth operating system: a SaaS platform and network of client-facing AI agents that turn how a top-tier team actually works into software.

About the role: The Email & SMS Specialist will support lifecycle/retention strategy execution and project management across multiple DTC brands — owns hands-on build, deployment, and project management of creative.

This is an excellent opportunity to grow your career with a leading US-based company—fully remote.

What You'll Do

• Build & Template Management
• Build campaigns and flows using Klaviyo’s drag-and-drop editor, working from approved templates and brand style guides
• Make template edits in Figma for image swaps, copy revisions, and minor layout adjustments prior to setup in Klaviyo
• Maintain a template library per brand to speed up future builds
• Build and update SMS/MMS campaigns and flows in Postscript, Attentive or Klaviyo
• Project Management of Production
• Manage creative requests and revisions between clients and internal design/copy teams, tracking status from brief through final approval
• Keep creative assets organized and version-controlled so the correct final files are used at deployment
• Flag timeline risks (late assets, pending approvals) that could delay scheduled sends
• Deployment Management
• QA every send against a standardized checklist: link accuracy, send times, personalization tags, UTMs, subject line/preview text, and mobile vs. desktop rendering
• Schedule and deploy campaigns and flow updates across multiple client accounts on a shared editorial calendar
• Manage send-time conflicts and suppression logic across concurrent campaigns/flows
• Own list hygiene tasks: suppressions, sunset flows, deliverability flags, and segment sync issues
• Flows & Campaigns
• Build and maintain email & SMS flows (welcome, abandon cart/browse, post-purchase, winback, replenishment, etc.) per strategist specs
• Execute campaign sends per the content calendar, including audience/segment setup
• Implement A/B and multivariate tests (subject lines, send times, content variants) as directed by strategy leads
• Update flow logic/triggers when strategists redesign flow architecture
• Subscription + Post Purchase Upsells
• Configure and maintain post-purchase upsell flows within Shopify third-party apps (ReCharge, AfterSell, Rebuy) as directed by strategy leads
• Configure subscription set-up and optimizations for subscriptions within ReCharge, Skio, Loop, and other Shopify apps
• Reporting
• Pull and organize weekly/monthly performance reports (campaign and flow-level: open rate, CTR, conversion, revenue) per brand
• Maintain a standardized reporting template across accounts for easy cross-client comparison
• Flag performance anomalies (deliverability drops, flow breakage, sudden metric shifts) proactively
• Support ad hoc data pulls for strategist-led analyses (segment performance, cohort data, etc.)
• Support client reporting and documentation associated with onboarding and sales audits

Platforms: Klaviyo, Postscript, Attentive (multi-account experience required)

What You Bring

• 2+ years of hands-on production experience in Klaviyo, Postscript, Attentive, or equivalent ESP
• Proven experience managing an email list of 100K+ active subscribers
• Comfortable working in Figma for template-level edits (no design-from-scratch expected)
• DTC/Shopify ecosystem experience — understands product feeds, order data, customer properties as they relate to email/SMS
• Experience with post-purchase/upsell apps (Recharge, AfterSell, Rebuy, or similar)
• Experience working across multiple client accounts simultaneously
• Comfortable with async, overlapping-timezone workflows and clear written communication (Slack/email) with U.S.-based strategists

Salary & Perks

• Competitive Pay: We hire top talent and compensate accordingly.
• This is a full-time, long-term engagement with room to grow
• The position is immediately available and requires entering into an independent contractor agreement with TLNT.
• 100% remote — work from wherever you do your best thinking
• Monday through Friday, 8:00 a.m. to 5:00 p.m. (+/- 1 hour accepted) - PST.
• Additional perks.

Ready to apply? We'd love to hear your story. The next step is a short application where you can share more about your background and upload your resume in English. Take your time — we read every response carefully.