Email Support Specialist

Careerscape is recruiting on behalf of our client for an entry-level Email Support Specialist to join their growing remote customer care team. This is a great opportunity for someone who loves helping people, writes clearly, and wants to build a career in customer support with a company that values thoughtful, written communication over phone-heavy queues.

Day to day, you will spend most of your time inside a shared inbox and help desk platform, working through a queue of customer emails with empathy, accuracy, and a friendly tone. People who thrive in this role are patient, detail-oriented, and comfortable multitasking across several open conversations at once, all while following brand voice guidelines and knowing when to loop in a teammate for a trickier case.

COMPENSATION

The salary range for this role is $70,000 - $85,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to customer inquiries via email in a timely, accurate, and friendly manner
• Manage a shared inbox queue and prioritize messages based on urgency
• Troubleshoot basic account, billing, and product questions using internal resources
• Escalate complex issues to senior support staff or the appropriate department
• Document customer interactions and update tickets in the help desk system
• Follow brand voice and tone guidelines in all written correspondence
• Identify recurring customer issues and flag trends to the support lead
• Meet daily and weekly response time and quality targets
• Maintain up-to-date knowledge of products, policies, and promotions
• Collaborate with teammates during peak volume periods to keep queues manageable

Requirements

• High school diploma or equivalent required, some college coursework preferred
• Excellent written English with strong grammar and spelling
• Comfortable typing and navigating multiple software tools at once
• Prior customer service experience helpful but not required
• Ability to stay organized while managing a high volume of email tickets
• Reliable home internet connection and a quiet remote workspace
• Strong reading comprehension and problem-solving skills
• Availability to work an assigned shift within standard business hours
• Positive, patient attitude when handling frustrated customers

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling options
• Home office equipment stipend
• Paid training and onboarding program
• Opportunities for advancement into senior support or team lead roles
• Employee assistance program
• Casual, supportive team culture
• Monthly virtual team-building events

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you regarding future opportunities that align with your qualifications.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

FOR EMPLOYERS

Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.