Emergency Management/Emergency Response-Client Services Representative

Emergency Management/Emergency Response-Client Services Representative Fully Remote • Sarasota, FL 34240 Apply Overview Position Type Full Time Regular Category Corporate Apply Description Job Title: Emergency Management/Emergency Response - Client Services Representative Location: Fully remote (travel required) Reports to: Director of Emergency Response Client Services and Business Development Compensation Range : Insert $55,000 - $70,000 annually (depending on location, experience, skills, and qualifications) Other Compensation: Eligible for discretionary bonus Benefits : Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities The Ceres Commitment Ceres Environmental Services is a leader in crisis management, rapid response, and disaster recovery, committed to rebuilding stronger, safer communities. Founded in 1976, Ceres has secured more than $3.2 billion in government-funded contracts, reflecting decades of trust in bringing hope during times of need. We specialize in emergency response, environmental services, planning, and consulting, including debris removal, blue roofs, logistics, debris management, demolition, recycling, forest management, and coastal and marine restoration. As a licensed general contractor, we offer unparalleled expertise to restore stability where it’s needed most. Driven by Purpose, Powered by People At Ceres, we believe you’re more than just an employee; you’re part of a team with a purpose and a meaningful mission. Whether in management, field operations, or behind the scenes, every team member plays a vital role in restoring hope, helping communities recover and rebuild. We value initiative, respect diversity, and give our people the freedom to lead. We offer competitive pay, travel opportunities, and a culture built on resilience and teamwork. If you show up with compassion, share the commitment, react with urgency, and deliver solutions, you’ll fit right in. We don’t just respond to challenges; we rise to them. What We Are Looking For To pursue new business opportunities and maintain existing contracts for efforts to provide disaster recovery and environmental restoration services to Governmental agencies in an assigned geographic and/or functional area. The principal result of successful performance will be the acquisition and growth of profitable federal, state, municipal, and commercial contracts. The Client Services (CS) Representative is an entry level position responsible for nurturing relationships and helping improve readiness posture. What You Will Do Participate in internal training to learn the different competency fields in the disaster debris removal industry. Participate as part of a team in the pursuit of federal, state, municipal, and commercial contracts within a specified region, market, or event. Support regional marketing, sales, and contract development in business development initiatives, especially building relationships with client organizations that have existing executed contracts with Ceres. Develop and maintain positive, ongoing relationships with targeted customers and strategic partners within a specified region, market, or event. Assist Client Services Manager in potential contract opportunities, business areas, and partners within a specified region, market, or event. Record and track all sales and customer-related activity within CRM. Assist the proposal production staff by contributing subject matter expertise to continually improve our proposals and to create specific proposals in response to new opportunities. Work with business project managers, estimators, and other staff as necessary to collect information on potential bid opportunities and qualifications for eligibility. Provide technical support to Operations during disaster activations. Rapidly deploy to provide clients and operations with preliminary damage assessments and support in standing up operations. Required Qualifications Bachelor’s or Master’s Degree in Emergency Management or related field, engineering, business, government management Strong analytical, organizational, and foundational project management skills, with a willingness to deepen capabilities through training and coaching Proficient in Microsoft Office Suite, with the ability and eagerness to learn additional tools and systems Knowledge of contract administration Demonstrated ability to work collaboratively in a team environment and actively incorporate feedback Strong written and verbal communication skills, with the willingness to develop negotiation and client‑facing capabilities through coaching Demonstrated ability to plan, prioritize, and manage multiple assignments, with openness to guidance and continuous improvement What to Expect This is an entry‑level, relationship‑focused role in a fast‑paced, mission‑driven environment. As a Client Services Representative, you will spend much of your time learning the disaster recovery and debris removal industry, supporting business development efforts, and building trust with government and commercial clients—often before, during, and after high‑pressure events such as hurricanes or other disasters. Work may include long hours, rapid shifts in priorities, and travel or deployment on short notice to support clients and operations in the field. Success in this role requires flexibility, strong follow‑through, comfort working across teams, and the ability to balance relationship building, administrative work (CRM tracking, proposals), and on‑the‑ground support while continuing to develop technical and industry knowledge. Physical Requirements and Environment Ceres provides reasonable accommodations to qualified individuals with disabilities and to applicants with sincerely held religious beliefs, as required by law. The physical requirements listed below reflect the essential functions of this role. If you need accommodation to perform these functions, please inform us during the application process. Ability to lift and move up to 50 pounds with or without reasonable accommodation. Willing to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel-toed boots, etc. in jobs that require PPE Ability to work in adverse weather/field conditions, elevated spaces, confined spaces, extreme temperatures, exposure to mechanical parts, wet and/or humid conditions, high, precarious places, fumes or airborne particles, risk of electrical shock and vibration, and loud noise levels. Commitment to following safety standards and protocols. Why Join Ceres? At Ceres, you won’t just have a job, you’ll have a mission. Your work will directly impact the speed and strength of community recovery after disasters. We offer: • A collaborative, mission-driven culture. • Opportunities for professional growth and advancement. • The chance to make a lasting difference for communities across the U.S. Ceres Environmental is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.