Emergency Response Operator

Emergency Response Operator Do you want to work for a company, that wants a world where people have the freedom to live life to the full, in a place of their choice? Then Tunstall is for you! About us Make a Real Difference – Every Day! At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support. You’ll be the first voice our clients hear in moments that matter—from medical emergencies and protection from family harm to simple system checks. About the role - Help Save Lives from Your Desk! This isn’t just another call centre role—it’s purpose-driven work that saves lives. We have two full-time, 40-hour-per-week roles available: 1 x 4 days a week, 10-hour shifts, Thursday & Friday, 11 am - 9.30 pm, Saturday & Sunday overnight, 9 pm to 7.30 am and 1 x On a rotating 24/7 roster . You'll be based in our Tauranga office, with hybrid work opportunities available for some shifts once trained, where you’ll: Answer incoming calls triggered by our clients’ medical and duress alarms Dispatch emergency services where required Provide reassurance and remain calm under pressure Follow clear protocols and accurate admin processes Troubleshoot and provide support for accidental and test alarm calls What we’re looking for A natural people person with empathy and a calm phone manner Strong resilience and ability to stay composed in emergencies High attention to detail Reliable, team-focused, and looking for a stable, long-term role Proven customer service experience Good computer skills and fast, accurate typing First Aid certificate (or willingness to obtain) Flexibility is Key We're a 24/7 service, so you'll need to be flexible for a rotating roster that includes: Afternoon, night and weekend shifts (penalty rates apply!) Roster provided one month in advance Why join Tunstall? We offer a range of benefits to support your success and wellbeing: Above Living Wage rates paid + penalty rates 5 weeks’ Annual Holiday Leave for shift workers Free parking and coffee Discounts and benefits through the PERKS platform Fun team events and recognition awards Company-paid employee wellbeing counselling Training & growth opportunities in a purpose-led company Diversity & Inclusion At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. We welcome and encourage applications from all people, including Māori, Pasifika, LGBTQIA+ communities, people with all abilities, and people from diverse experiences and backgrounds. We are committed to equity and inclusion, and to creating a workplace where everyone feels respected, valued and able to thrive. Ready to Apply? To be successful, candidates must have the appropriate work eligibility rights. Candidates are required to provide a Police check, which can be organised and paid for by us. Department Customer Care Role Customer Care Consultant Locations Tunstall Tauranga Remote status Hybrid Employment type Full-time