Employee Experience Specialist

Employee Experience Specialist We usually respond within three days Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀 Why you should apply Join our Employee Experience Centre and become the frontline voice supporting employees across the OneHub platform. Develop expertise in employee benefits, reward, recognition and discounts while working in a collaborative, people-first environment. Enjoy genuine career progression opportunities into senior employee experience, platform specialist and customer success roles. Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025 Work for a profitable, fast-growing market leader in the online reward and employee benefits space Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position. Great benefits 💰 Salary - £26,163 🤸 Flexible work - choose a working setup that works for you, our only ask is to see you once a quarter in the office and you must be based in the UK 💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more ✈️ 25 days holiday plus your local bank holidays 🎂 Your birthday off ❤️ Two half day wellbeing days 🩺 Healthcare cash plan to cover the costs of day-to-day healthcare 🧠 Employee Assistance Plan 24/7 365 support 🤒 Income Protection (75%) and life assurance (4x salary) 💰 Referral bonuses 🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave ✈️ Work from Anywhere policy for 90 days 🏖️ Buy and Sell scheme for holidays 💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month! Role overview As an Employee Experience Specialist, you will provide personalised support to employees using the OneHub platform, ensuring seamless access to benefits, reward, recognition and discounts. Working within the Employee Experience Centre, you will manage employee queries through calls and live chat, troubleshoot issues and deliver high-quality resolutions. You'll play a key role in maintaining excellent customer satisfaction while consistently achieving service level agreements and performance targets. This is an ideal opportunity for someone who enjoys helping people and wants to build expertise in employee experience and HR technology. Responsibilities Manage inbound calls and live chat interactions, providing prompt and personalised support to employees. Resolve queries relating to benefits, reward and recognition, discounts and platform access issues. Build expert knowledge of the OneHub platform and its services. Meet SLAs, quality standards and customer satisfaction targets. Collaborate with colleagues and specialist teams to deliver efficient resolutions and exceptional service. What we are looking for Previous experience in a customer service or customer-facing environment. Excellent written and verbal English communication skills with a passion for helping people. Strong problem-solving abilities and confidence using initiative to find resolutions. Ability to thrive in a fast-paced environment and adapt to changing processes, products and priorities. A collaborative team player with strong computer literacy and a customer-first mindset. Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you. Our interview process ✌ ✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible. 📞 Initial informal call with the Talent team ⏳ Interview with the hiring team 🤩 Final interview with the Director We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme. Department Employee Experience Centre Locations Southampton Remote status Fully Remote