Employee Experience Specialist - Americas (US/Canada/LATAM)

About Us RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere. By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential. We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play. About the Role: As we continue to scale rapidly across global markets, we’re looking for an experienced Employee Experience Specialist to join our growing team and support operations across the Americas region. This role is ideal for someone with 4+ years of experience in HR Operations, onboarding/offboarding and lifecycle management, or global employment support, who thrives in fast-paced, high-growth environments and enjoys solving complex operational and people-related challenges across multiple jurisdictions. We’re looking for a proactive, detail-oriented professional with strong communication skills, a problem-solving mindset, and the ability to navigate cross-border employment operations with confidence. You should be comfortable managing onboarding, employee support, compliance coordination, documentation, and stakeholder communication across different countries and time zones. At RemotePass, no two days are the same. We value ownership, adaptability, and people who genuinely care about delivering an exceptional employee experience while helping companies hire and manage talent globally. If you enjoy working at the intersection of operations, compliance, and employee experience, and want to be part of a company shaping the future of global work, we’d love to hear from you. Responsibilities: Employee Support Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the Americas region. Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed. Maintain strong, professional communication with employees to ensure a smooth experience. Onboarding & Mobility (US/Canada/LATAM) Support onboarding workflows for new hires in Americas, ensuring compliance and coordination with internal teams and external partners. Assist with mobility-related coordination (e.g. relocations, document management, employment documentation). Ensure onboarding documentation and procedures reflect Americas-specific requirements. Administration & Organization Manage open tickets, ensuring timely responses and accurate prioritization. Keep records up to date across platforms like Monday.com, Dropbox, and HRIS. Help organize internal documentation and training resources under the guidance of the EX Manager. Process Support & Continuous Improvement Assist with operational tasks and process execution to ensure smooth daily workflows. Identify trends in employee queries and provide input for improving processes and documentation. Support EX team projects and initiatives as needed. Team Alignment & Growth Collaborate closely with the Employee Experience team on routine tasks and projects. Maintain strong working relationships with cross-functional teams and external stakeholders. Receive ongoing mentorship and training to grow in scope and responsibility.. 4+ years of experience in HR support, onboarding coordination, or employee mobility, preferably with exposure to Americas markets. Particularly the following countries: US Canada Mexico Brazil Familiarity with onboarding processes and employment documentation in international contexts. Strong organizational and multitasking skills; attention to detail is a must. Excellent written and verbal communication in English. Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox). Comfortable working in a fast-paced, fully remote team. A proactive, service-oriented mindset with a genuine interest in people operations and global HR.