Employee Relations Lead

We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves. The role We are seeking a dynamic and analytical Employee Relations Lead to join our team and help shape our approach to managing employee relations. Acting as a central resource, you will manage employee relations cases and collaborate closely with the People and Legal teams. This role is integral to operationalising our employee relations strategy by providing key data and analytics, identifying trends, and supporting strategic business initiatives. What you will do... Act as the central owner for ER cases, including grievance, disciplinary, and absence management, ensuring effective management and resolution in line with company policies. Collect, analyse, and interpret ER data to identify trends, guide business initiatives, and translate insights into actions that improve the employee experience. Lead the creation and implementation of ER policies, upskilling resources, and training materials to build leadership capability in handling ER issues confidently. Partner closely with the People team and Legal on case escalations, settlement agreements, and other employment law matters. Assist the Senior People Partner in delivering an employee relations strategy that balances fairness, consistency, and commercial outcomes. Develop and provide employment law updates to the People team to ensure compliance with relevant legislation. What you will bring... Proven experience in employee relations, HR analytics, or a related field, with a strong ability to partner with legal teams. Strong analytical skills with the ability to interpret complex data, build dashboards, and communicate insights effectively. Excellent communication and interpersonal skills, with the ability to see different perspectives and navigate ambiguity in ER matters. Detail-oriented with strong organisational skills and the ability to manage multiple priorities and projects simultaneously. A solid understanding of ER processes and employment law. A CIPD qualification (or working towards it) is desirable. Dojo home and away We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That's why we have an office-first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you. Question: what’s curious, relentless, and customer obsessed? If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk: You’re curious. You have a real desire to learn and create. You’re relentless. You keep going even when it’s easier not to. You’re customer-obsessed. You know how important customers are to what you do. Diversity, equity, and inclusion at Dojo From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. #LI-Hybrid