Employee Service Centre (ESC) Representative

Job Description - Employee Service Centre (ESC) Representative (55770) Job Description Employee Service Centre (ESC) Representative Job Number : 55770 Come and be a part of the City of Edmonton's Employee Service Centre’s (ESC) dynamic team! As a Payroll Representative, you'll be responsible for efficient payroll functions that support over 14,000 City employees throughout 8 different departments. Working with a team of professionals, you will provide efficient solutions and services to the entire organization in a manner that focuses on accuracy, timeliness and exceptional customer service in a fast-paced environment. What will you do? Process bi-weekly payroll and audit end-to-end payroll for union and non-union employees Provide interpretation regarding collective agreements, administrative policies and legislative changes Provide information and payments in accordance with collective agreements, third party processes and applicable legislation as they relate to time-entry, allowance and premiums, WCB and ROE processing, leave plans and benefit entitlements Research, problem solve and respond to individual employee pay and benefit enquiries received in a continuous phone queue system, email or chat Human Resources Information System (HRIS) projects and testing, as required Qualifications : Completion of Grade 12 Minimum 3 years related progressively responsible experience in end-to-end union payroll administration in a large corporate environment Completion of Payroll Compliance Practitioner Certificate (PCP) from the National Payroll Institute. (Applicants working towards this certificate may be considered) Assets: Completion of a Benefits or Pension Administration Certificate (CEBS/PPAC) or Human Resources Administration Certificate Relevant experience using PeopleSoft and SAP SuccessFactors (or similar HRIS software) Experience interpreting and applying Collective Agreements for payroll purposes Experience reconciling data in a unionized environment Experience with payroll system upgrades Skills required for success: Highly developed customer service skills and proactive problem-solving abilities, in addition to being able to manage multiple priorities with the ability to meet constant deadlines Ability to be an active and positive team player Effective oral and written communication skills Ability to interpret information, determine alternatives, and implement solutions Ability to make decisions within established policies and procedures Proficiency in Microsoft Office: Word, & Excel and Google: Docs, Sheets & Gmail Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm ) Embracing a culture of equity, diversity, reconciliation and inclusion Conditions of Employment: Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement Applicants may be tested Work Environment: Note: This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite​ This position is eligible for the EDO program (Earned Day Off) The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits https://bit.ly/COEbenefits Up to 2 Permanent Full-Time positions Hours of Work: 40 hours per week, Monday - Friday Salary Range: $29.924 - $37.552 (Hourly); $62,481.310 - $78,408.580 (Annually) Recruitment Consultant: SL/SB Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation Classification Title : ESC Representative Posting Date : Jul 31, 2026 Closing Date : Aug 14, 2026 11:59:00 PM (MDT) Number of Openings (up to) : 2 - Permanent Full-time Union : CSU 52 Department : Employee Services Work Location(s) : Century Place, 20th Floor, 9803 - 102A Avenue Edmonton T5J 3A3 Connect with us! LinkedIn Facebook FAQ City of Edmonton Website Talent Hub