Employee Services Coordinator

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com Summary The Employee Services Coordinator serves as a primary point of contact throughout the onboarding lifecycle, delivering a seamless, compliant, and engaging experience for new associates. This role partners with Hiring Managers, Talent Acquisition, IT, Learning & Development, Credentialing, and other stakeholders to ensure associates are prepared for a successful start at Curana Health. The position also supports onboarding operations, compliance activities, orientation programs, and continuous process improvement initiatives. Essential Functions: Onboarding & Associate Experience Manage onboarding from offer acceptance through post-start follow-up, serving as the primary contact for new hires and hiring managers. Monitor progress, required pre-employment activities, and key milestones while providing proactive communication and support throughout the onboarding journey. Gather and analyze onboarding feedback to strengthen the associate experience and improve future onboarding activities. Orientation & Training Support Coordinate and facilitate New Associate Orientation programs. Partner with internal teams to ensure timely completion of required training and onboarding activities. Prepare orientation communications, materials, and follow-up resources. Compliance & Documentation Complete and maintain I-9 and E-Verify requirements within required timeframes. Support background screening, licensing, registry verification, and onboarding compliance activities. Maintain accurate onboarding records and documentation. Systems, Equipment & Operational Support Coordinate onboarding-related equipment and access requests with IT and other internal partners. Support onboarding workflows within HR systems and ticketing platforms, including responding to Employee Services inquiries and help desk tickets. Troubleshoot onboarding issues and partner with internal teams to ensure timely resolution. Process Improvement & Reporting Maintain onboarding metrics, reports, and tracking tools to support audits, compliance reporting, and leadership requests. Identify and support opportunities to improve onboarding processes, service delivery, and operational efficiency. Assist with special projects, acquisitions, and cross-functional initiatives. Essential Duties & Responsibilities Required Associate's degree in human resources, business administration, or a related field. 2+ years of experience in Human Resources, Business Operations, or a related field. Strong organizational, communication, and customer service skills, with the ability to manage multiple priorities in a fast-paced environment and proficiency in Microsoft Office applications. Preferred Experience with Workday, iCIMS, HireRight, Freshservice, or similar HR and service management systems. Healthcare industry experience. Experience supporting onboarding, orientation, or compliance-related processes. Qualifications Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment. *The company is unable to provide sponsorship for a visa at this time (H1B or otherwise). We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.