Employer Relationship Officer

Company Description Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! So, who is GROW Inc? Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian. How are we doing it? We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians. Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself!) to join us. We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day. The Employer Relationship Officer is responsible for representing our client by utilising your expertise to manage the day to day relationship with their top tier employers. This role will be part of a specialised contact centre team but at times you may need to be able to travel, so you will need to have that flexibility as well as a drivers licence and car. As an Employer Relationship Officer at GROW, you will: Manage the relationship and administration outcomes for a defined portfolio of employers, while ensuring that the services are aligned with our clients SET Employer Proposition Represent our client when required to attend seminars or industry events. Represent our client by attending onsite Face to Face Employer visits where suitable to educate or help resolve complex issues or set up payroll requirements for clearing house processes. Manage inbound calls from employers to answer enquiries and work with relevant areas to resolve issues. Support all employers with clearing house triage where required. Complete outbound calls as directed in line with our servicing model Support the onboarding / transition of new Employers. Support our clients relationship teams with enquiries, escalations and administrative support Maintain RG146 Compliance by completing and submitting monthly CPD points. Provide input into relevant reporting as needed Why you’ll love working at GROW Growth Opportunities – Last year over 20% of our team stepped up through promotion! ME Days – Take an additional 4 days of leave off per year to support your wellbeing and recharge the batteries! Hybrid Working Model – We've adopted a true hybrid work approach! Inclusive Holidays – Flexibility to swap public holidays to recognise what matters most to you! 10 Weeks Paid Parental Leave – Irrespective of parenting role, as well as Superannuation contributions for new parents while on unpaid parental leave for a period of up to 12 months! Learning & Development Budget – Up to $500 per year to use on your own development! Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!