Employment and Career Development Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The Employment and Career Development Coordinator is responsible for effectively leading and enhancing Refugee Social Services (RSS), Refugee Cash Assistance (RCA), and Career Pathways employment programs. This position ensures program goals are met, ensures quality control for both service provision and contractual compliance, and supervises a team of staff, interns, and volunteers. This position reports to the Economic Empowerment Program Manager. Note: This is a limited-term, full-time position ending September 30, 2026, with the possibility for renewal. Responsibilities: Include, but are not limited to: Staff Management Recruit, hire, and supervise all staff, interns, and volunteers providing career support services to clients enrolled in career programs. Lead and develop direct service staff through facilitation of team meetings and individual supervision including coaching and goal setting. Oversee staff workload, help prioritize tasks, and troubleshoot challenges. Ensure compliance with all policies, procedures, and protocols of the agency. Client Services Actively participate and supervise the implementation and management of programs. Track enrolled clients using proprietary database systems to ensure services are provided in a timely manner and properly documented. Maintain close communication with staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery. Seek opportunities to advance gender equality. Cultivate long-term relationships with local employers and develop strategic partnerships with community organizations. Program Oversight Train and supervise support staff. Oversee client eligibility and enrollments. Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews. Monitor and encourage the employment team's progress toward programmatic performance requirements. Coordinate cases and effectively communicate between team members and departments. Design, implement, and provide monitoring and evaluation oversight for career and industry-specific programming. Participate in IRC network-wide initiatives to understand and share best practices relating to career pathways programming. Build and maintain partnerships with community-based organizations, career service providers, and small business and corporate entities for advanced career opportunities. Ensure that information required for program eligibility for all career programs and reporting purposes is collected and that accurate records are maintained, including case files and client data entry. Produce high-quality program reports for IRC headquarters and funders and ensure programs fulfill funder and agency requirements. Assist in grant writing activities and development of new opportunities. Other duties as assigned. Job Requirements: University degree required, preferably in Social Work, Human Services, or a related field of study OR equivalent work experience. 3+ years of experience securing employment opportunities for clients, either in refugee resettlement, the workforce development field, or closely related area of social service delivery. Experience supervising, supporting, and training staff. Proven success in promoting an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead through the true collaboration of individuals from many cultures with a variety of skills and perspectives. Demonstrated ability to work effectively as a team member in a multi-cultural environment. Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment. Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus. Proficiency in Microsoft Office applications. Valid driver’s license and access to personal, insured vehicle, and the ability to travel regularly throughout the service delivery area. Working Environment: A combination of standard office environment, remote work, and ‘field’ time to perform the outlined responsibilities. May require occasional weekend and/or evening work. Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.