End User Computing Engineer

Job Description We're fast learners, hard workers, natural collaborators... and we Make Modern Happen! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together. If you share our vision, join us! Right now, we are looking for an End User Computing Engineer L2 to integrate our internal team. Your responsibilities include: • Deliver reliable, compliant, and responsive endpoint operations across the client’s global EUC estate. • Execute configuration management, application deployment, patching, security remediation, and experience monitoring activities within agreed SLAs and regulatory requirements. • Continuous service availability through 8x5 shift coverage between 8 a.m. and 12 p.m. + on call. You must have: • Minimum 3 years’ hands-on experience in endpoint management or EUC support, ideally within a managed services or financial services environment. • Experience with ServiceNow (incident, change, request, and CMDB modules). • Experience with patch management execution and compliance monitoring • Working knowledge of Defender for Endpoint, BitLocker, and endpoint security fundamentals. • Knowledge of application deployment formats (MSI, MSIX, IntuneWin) and basic troubleshooting of deployment failures. • Knowledge of mobile device management (MDM) platforms. • Familiarity with Nexthink or equivalent endpoint analytics and remote action platforms. • Familiarity with Windows Autopilot and device provisioning workflows. • Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent). • CompTIA A+ or equivalent foundational IT support certification. • Hands-on experience with Microsoft Intune (configuration profiles, compliance policies, application deployment). We value: • Previous experience within a managed service provider or telecommunications environment serving financial services clients. • Experience with SCCM and hybrid co-management scenarios. • Understanding of desktop virtualisation (AVD). • Understanding of Microsoft Copilot. • Additional Microsoft certifications (Azure, M365 administration). • Knowledge of DORA, FCA, or PRA regulatory frameworks. • Basic PowerShell scripting for endpoint troubleshooting and automation. We offer: • Regular professional development; • Health insurance, with family package; • Office facilities for meals and snacks; • Regular teambuilding programs; • Friendly workplace. Workplace: Lisbon - Hybrid Claranet, Make modern happen!